Facility Specialist

Colonial Parking Inc•Washington, DC

1d•Onsite

About The Position

The Facility Specialist role involves working in various locations, adapting to different parking environments (manual, automatic, or valet), and managing customer transactions. This role also includes ensuring site maintenance, safety procedures, and accurate reporting.

Requirements

Ability to move around and work in different locations.
Ability to adapt to different parking location types (manual, automatic, valet).
Ability to collect payment through cash, credit card, or validation.
Ability to secure cash according to company standard operating procedures.
Ability to accurately process exception transactions.
Ability to provide correct change for cash transactions.
Ability to issue a receipt for all fee transactions.
Ability to maintain required uniform appearance.
Ability to state the company greeting.
Ability to answer questions.
Ability to resolve issues.
Ability to thank each customer upon exit.
Ability to ensure sites are maintained properly.
Ability to observe company safety procedures.
Ability to conduct facility safety checks.
Ability to confirm that each field employee is equipped with all required licenses and that the licenses are valid.
Ability to determine the need for maintenance and/or repairs.
Ability to forward maintenance/repair needs to the Operations Manager.
Ability to supervise completion of daily activity reports for the facility.
Responsibility for completion of accident reports.

Responsibilities

Move around and work in different locations as needed.
Adapt to different parking location types (manual, automatic, valet).
Collect payments via cash, credit card, or validation, securing cash per company procedures.
Process exception transactions (e.g., lost tickets, grace period tickets) accurately and complete necessary forms.
Provide correct change for cash transactions and issue receipts.
Deliver excellent customer service, including maintaining uniform appearance, using company greetings, answering questions, resolving issues, and thanking customers.
Ensure sites are maintained properly and safety procedures are observed.
Conduct facility safety checks and verify employee licenses and their validity.
Determine maintenance and/or repair needs and report them to the Operations Manager.
Supervise the completion of daily activity reports for the facility.
Be responsible for the completion of accident reports.