Facility Solutions Manager

City Wide Facility Solutions • Mississauga, ON

2d • Onsite

About The Position

At City Wide Facility Solutions, we’re always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun! City Wide Facility Solutions - PEEL is actively seeking a Facility Solutions Manager (FSM) / Account Manager to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners. This is a rewarding income opportunity, to include base salary and bonus/commission structure with OTE of $100k+! The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, on-boarding new contractors, procuring supplies from clients, and ensuring high client satisfaction.

Requirements

• 2+ years track record of success in a client retention role.
• High School diploma required, bachelor’s degree highly desirable.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation and the ability to travel on a daily basis to client locations.
• Preferred 2+ years of sales and management experience in building maintenance, facility management or equivalent experience.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Reflect a passion for building strong client relationships and creating an exceptional customer experience.
• Be a self-starter and confident in your instincts, such that you are not afraid to tackle a challenge, even if it’s new.
• Be proactive, forward-thinking and have the ability to “think on your feet.”
• Able to juggle multiple priorities, excel at being organized and are technologically savvy.
• Supervise and direct Night Manager; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Be flexible and resilient when faced with rapid-fire demands on your attention.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Benefits

• Extended Health & Vision care
• Dental care
• Paid time off
• Offsite Sales Training (Eligible after probation period of 180 Days)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees