Account Manager

City Wide Facility Solutions•Houston, TX

9d•Onsite

About The Position

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment. This role involves managing day-to-day operations, retention, and satisfaction for multiple client accounts, customizing service strategies, negotiating service agreements, and overseeing contractor relationships.

Requirements

3+ years’ experience in facility management, operations, or building services.
Detail-oriented, proactive, and confident in building relationships.
Communicate clearly—verbally and in writing—with clients and teams.
Expert in Microsoft Office and comfortable with database/CRM technology.
Hold a high school diploma (Bachelor’s degree preferred).
Have reliable transportation for on-site visits.

Responsibilities

Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
Customize service strategies and scheduling that exceed client expectations.
Negotiate service agreements and pricing for new contracts and add-on solutions.
Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
Monitor and manage staffing and resource needs to maintain outstanding service.