GWCC FACILITY SERVICES OPERATOR

GWCCA•Atlanta, GA

3d•Onsite

About The Position

The Georgia World Congress Center Authority (GWCCA) is seeking a part-time Facility Services Operator to join the Georgia World Congress Center team. This role is primarily responsible for managing incoming calls, logging maintenance incidents and inquiries, prioritizing and dispatching work orders, and interacting with internal and external customers to provide exceptional and professional phone services. Successful candidates will embody the Authority's core values of authenticity, accountability, and collaboration. Candidates under final consideration must complete a criminal history evaluation and drug screening.

Requirements

Minimum of three (3) years high school education or general education equivalent
Minimum one (1) year experience in a customer service position or related function
Intermediate skills in using Microsoft Office and other technology
High degree of integrity and compliance
Ability to build and maintain customer focused relationships with internal and external customers; seeks to understand the caller’s needs and provide timely response and assistance
Self-awareness; ability to assess, weigh and manage risk in the face of uncertainty
Ability to communicate effectively and to handle multiple tasks simultaneously.
Understand computers and utilize technology to improve work processes
Ability to use office software to create, format and edit documents and presentations
Ability to clearly understand and identify the customer in all business-related interactions both internally and externally
Must demonstrate concern and take responsibility for customer inquiries
Must be able to recognize and communicate options available to offer support and solutions
Must consistently provide excellent customer service
Thoroughness in task approach, follow-up & completion
Exhibits excellence in all service-oriented requests through resolution
Ability to exercise good judgment and decision making
Ability to follow verbal and written instructions accurately

Responsibilities

Operate computer-based software, telephone, two-way radios, and radio base station equipment
Receive, log and dispatch work order calls promptly and effectively through the Campus Operations hotline.
Perform as a point of information to the general public if/as needed
Maintain an organized and productive workflow in accordance with departmental standard, and ensure the maximum efficiency is realized
Create documents, presentations, reports, and other written communication using a variety of software systems and technology
Conduct building inspections and create work orders to address identified issues.
Files documents into appropriate employee files.
Assists or prepares correspondence as requested.
Processes mail
Perform such other duties, functions, special projects and responsibilities as assigned
Project a professional image to represent the philosophy of the Georgia World Congress Center with emphasis on provided the highest level of customer services as deemed acceptable
Demonstrate behaviors aligned with the Authority’s core values of Be Authentic, Be Accountable, and Be One while delivering exceptional service to internal and external customers.
Maintain a professional image that reflects GWCCA’s commitment to excellence, safety, teamwork, and creating unforgettable experiences.
Comply with all GWCCA policies, procedures, safety standards, and training requirements, including timely completion of 100% of assigned mandatory safety, compliance, and role-specific training programs.
Actively contribute to a safe, inclusive, and service-focused work environment.