Facility Services Manager

YMCA of Hamilton|Burlington|Brantford • Brantford, ON

4h • Onsite

About The Position

The Facility Services Manager is a hands-on leadership role responsible for ensuring the safe, efficient, and effective operation of the Laurier Brantford Family YMCA. This position provides comprehensive oversight of facility maintenance, housekeeping operations, asset management, contractor relationships, regulatory compliance, preventative maintenance programs, and facility safety initiatives. Reporting directly to the General Manager, Laurier Brantford Family YMCA, with indirect reporting to the General Manager, Facility Assets, the Facility Services Manager plays a key leadership role in delivering YMCA standards of service excellence, maintaining regulatory compliance, and supporting a high-quality member experience. This is an exciting opportunity for a collaborative and solutions-focused facilities professional who is passionate about building operations, leadership, safety, and community impact.

Requirements

• Two-year post-secondary education in Building Operations, Engineering Technology, Facilities Management, or a related field.
• Minimum five (5) years of facility maintenance and/or cleaning experience, with knowledge and experience in one or more of the following areas: HVAC and Building Operations Systems, electrical systems, plumbing, construction, pool management, environmental and energy efficiency, or general contracting.
• Demonstrated project management and budget management experience.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with staff, members, vendors, and community partners.
• Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities in a dynamic environment.
• Proficiency with Microsoft Office applications and asset management software and systems.
• Knowledge of health & safety legislation, regulatory compliance requirements, and industry best practices.
• Ability to respond effectively to emergencies and make sound decisions under pressure.
• Flexibility to work evenings, weekends, Manager-on-Duty shifts, and participate in an on-call rotation.
• Certified in Intermediate First Aid (formerly known as Standard First Aid) and CPR-C.
• Commitment to the YMCA HBB mission and core values of: Inclusion, Caring, Honesty, Respect and Responsibility, as well as a commitment to building developmental assets in children and adults.
• Provision of a current and satisfactory Police Records Check.

Responsibilities

• Provide hands-on leadership to ensure YMCA facilities are safe, clean, well-maintained, and operating efficiently.
• Oversee the maintenance of building systems, including HVAC, electrical, plumbing, life safety and pool systems, while developing and implementing preventative maintenance programs that minimize downtime, optimize asset performance, and support long-term facility sustainability.
• Ensure compliance with regulatory requirements, YMCA policies, and industry standards, including Occupational Health & Safety, WHMIS, TSSA, Life Safety, and Pool Operations requirements.
• Coordinate inspections, maintain compliance documentation, and support emergency preparedness initiatives.
• Manage departmental budgets, procurement activities, contractor relationships, and facility projects.
• Monitor expenditures, identify operational efficiencies, and support capital planning and maintenance priorities.
• Serve as the primary point of contact for facility-related matters, building positive relationships with members, staff, volunteers, contractors, and community partners while ensuring YMCA service standards are consistently achieved.
• Lead, coach, and support facility staff by providing day-to-day operational guidance and fostering a culture of safety, accountability, collaboration, and service excellence.
• Support recruitment, scheduling, performance management, and staff development.

Benefits

• Paid Vacation Entitlements that increase with seniority (subject to eligibility)
• Competitive total compensation packages
• Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility)
• Generous pension plans with employer matching
• Free YMCA HBB Health & Fitness Memberships
• Professional development opportunities including paid training and access to YMCA education scholarships and incentives
• Reduced rates for YMCA HBB Child Care, Camp, and Child & Youth programs (subject to eligibility)
• Employee and Family Assistance Program (EFAP)
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree