CA Project Manager

CGP Maintenance & Construction Services•Pleasanton, CA

About The Position

CGP Construction is a general contracting services provider serving commercial, industrial, and retail clients. The Facility Service Manager oversees department operations and fiscal activities while ensuring strong service delivery and customer satisfaction. The role manages Service Technicians, dispatch team members, and other trade professionals, and coordinates with vendors and subcontractors. It reviews, estimates, and oversees incoming repair requests and preventative maintenance work, develops customer relationships, and ensures quality standards and performance metrics are met. The manager also leads hiring, training, and coaching, and implements systems and procedures to improve efficiency across maintenance and construction divisions. The position is expected to maintain client and employee relationships, meet service-level agreements and budgets, and increase work order volume from existing clients by 10% month over month and year to date. Compensation is an annual salary of $80,000, with an incentive bonus sharing a portion of net profit on qualifying estimated projects exceeding $2,500 in gross sales and producing at least 15% net profit.

Requirements

Minimum 5 to 8 years of trade management experience or equivalent.
Bachelor's degree or equivalent in a related field.
Experience managing a staff of 10 or more.
Knowledge of strategic planning.
Knowledge of human resources and management principles and procedures.
Knowledge of basic economic and accounting principles and practices.
Knowledge of office administrative procedures.
Proficiency in Microsoft Office, Word, and Excel, and experience with construction estimating software.
Knowledge of construction trades, including electrical, carpentry, plumbing, framing, drywall, FRP, ceiling grid, ceramic tile, cabinetry, general finish work, and restaurant equipment.
Commercial building code knowledge.
ADA code knowledge.
Strong judgment, decision-making, planning, organizing, information management, and problem-solving skills.
Ability to delegate tasks, motivate staff, communicate excellently in writing and verbally, and work effectively in a team.
Flexibility, accountability, interpersonal skills, and ability to work under pressure and tight time constraints.
Ability to handle complex or ambiguous situations and attention to detail.
Professional image, a can-do attitude, willingness to learn and accept challenges, and commitment to improving customer service and response to work requests.

Responsibilities

Manage customer relations and communicate daily with clients on the client roster.
Determine staffing requirements to maintain CGP service levels.
Hire and train team members as needed.
Work with employees to establish goals and objectives.
Identify opportunities to train and develop staff.
Plan and implement procedures or systems to improve operating efficiency.
Review performance data and sales activity to monitor productivity, progress, and employee activity levels.
Meet daily with the Service Coordinator to review work order status and job details.
Review personnel requirements for each work order and fill positions or outsource work to subcontractors as needed.
Ensure service schedules are created in accordance with company policies and client requests.
Ensure service schedules are followed and meet client SLA agreements.
Keep work order costs within the budgets set for the service.
Carry out other assigned duties and assist other company personnel as required.
Maintain a written continuing education plan and pursue written career goals.
Enforce a safe work environment in the field and shop in accordance with safety manuals and OSHA standards.
Submit estimates within CGP SLA timelines.
Submit monthly budgets for client and employee engagement.
Build client relationships through calls and customer events unrelated to specific service issues.
Increase work order volume from existing clients by 10% month over month and year to date.
Maintain high-quality employee relations and manage the minimum monthly work orders and revenue specified by the team's KRAs.