CA Project Manager

CGP Maintenance & Construction Services Inc • Pleasanton, CA

3d

About The Position

The Facility Service Manager at CGP Construction oversees the department’s operational and fiscal activities while ensuring service delivery and customer satisfaction. The role manages Service Technicians, dispatch team members, and other trade professionals, and coordinates with vendors and subcontractors. Responsibilities include reviewing, estimating, and overseeing incoming repair requests and preventative maintenance jobs; developing customer relationships; and maintaining quality standards and performance metrics. The manager also leads hiring, training, and coaching, and plans and implements systems and procedures to improve efficiency across maintenance and construction divisions.

CGP Construction provides general contracting services to commercial, industrial, and retail clients. The company was established in 1982, initially as an in-house maintenance division for a property management firm, and later expanded to serve other property management companies and commercial and retail sectors.

Requirements

• Minimum 5 to 8 years of trade management experience or equivalent.
• Bachelor’s degree or equivalent in a related field.
• Experience managing a staff of 10 or more.
• Knowledge of strategic planning.
• Knowledge of human resources, management principles, and procedures.
• Knowledge of basic economic and accounting principles and practices.
• Knowledge of office administrative procedures.
• Proficiency in Microsoft Office, Word, and Excel.
• Experience with construction estimating software.
• Knowledge of construction trades, including electrical, carpentry, plumbing, metal and wood framing, drywall, FRP, ceiling grid, ceramic tile, cabinetry, general finish work, and restaurant equipment.
• Knowledge of commercial building codes.
• Knowledge of ADA codes.
• High-quality judgment, innovation, and decision-making skills.
• Information management, planning, and organizing skills.
• Problem analysis and problem-solving skills.
• Ability to delegate tasks and responsibilities and motivate staff.
• Excellent written and verbal communication skills.
• Teamwork, flexibility, accountability, and strong interpersonal skills.
• Ability to work under pressure and tight time constraints and handle complex or ambiguous situations.
• Keen attention to detail and a professional image.
• A can-do attitude, willingness to learn and be challenged, and commitment to improving customer service and responsiveness to work requests.

Responsibilities

• Manage customer relations and communicate daily with clients on the client roster.
• Determine staffing requirements to maintain CGP service levels.
• Hire and train team members as needed.
• Work with employees to set goals and objectives.
• Identify opportunities to train and develop staff.
• Plan and implement procedures or systems to maximize operating efficiency.
• Review performance data and sales activities to monitor productivity, progress, and employee activity.
• Conduct daily meetings with the Service Coordinator to review work order status and job details.
• Review staffing requirements for each work order and fill positions or outsource work to subcontractors as needed.
• Ensure service schedules are created according to company policies and client requests.
• Ensure service schedules are followed and meet client SLA agreements.
• Ensure work order costs remain within the service budget.
• Carry out other duties and responsibilities as required or directed, and assist other company personnel.
• Maintain a written continuing education plan.
• Enforce a safe work environment in the field and shop in accordance with safety manuals and OSHA standards.
• Actively track and pursue written career goals.
• Submit estimates within CGP’s SLA timelines.
• Submit budgets monthly for client and employee engagement.
• Maintain high-quality client relations through calls and customer events focused on relationship building.
• Increase work order volume from existing clients month over month and year to date by 10%.
• Maintain high-quality employee relations.
• Manage the minimum number of work orders and revenue per month according to the team’s KRAs.

Benefits

• Incentive bonus.
• Share of net profit on estimated projects with gross sales over $2,500 and a minimum net profit of 15%, after direct and indirect costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager