Facility Operator

UG2 • Seattle, WA

5h • Onsite

About The Position

Monitor the regional facilities portfolio, assess alarms and building conditions, coordinate first response, and maintain clear communication through resolution or documented handoff. This non-hands-on role supports continuous operational awareness and works with engineering teams, the Planner/Scheduler, ARE Facilities Services, ARE Asset Services, Security, and vendors.

Requirements

• High school diploma or GED required.
• Working knowledge of HVAC, central plant, BAS, electrical distribution, emergency power, utilities, and life-safety fundamentals.
• Strong triage, communication, documentation, and independent judgment.
• Proficiency with BAS, Angus or comparable CMMS, Teams, Outlook, and Excel.

Nice To Haves

• Technical education and 3–5 years in building operations, controls, monitoring, or service coordination preferred.
• Experience in operationally sensitive environments is desirable.

Responsibilities

• Monitor BAS, alarms, remote systems, work queues, equipment status, utilities, impairments, and planned shutdowns. Validate alarms and identify abnormal readings, recurring issues, and degrading trends.
• Triage events by severity, tenant impact, asset risk, redundancy, life safety, and business continuity. Perform only approved remote troubleshooting and adjustments within written procedures.
• Dispatch and coordinate engineers, Security, and vendors through established escalation paths. Provide system context, track response and restoration, and escalate delays or unresolved risks.
• Maintain incident ownership through resolution or documented transfer. Issue timely alerts and updates with impact, mitigation, owner, estimated resolution, and the next update time.
• Create Angus work orders and maintain complete incident logs, callout records, and shift handoffs. Track temporary controls and disabled alarms until resolved, and coordinate follow-up with the Planner/Scheduler.
• Review alarm patterns, trends, setpoints, schedules, and system efficiency. Route findings to engineering leadership and support proactive maintenance, root-cause review, and reliability improvements.
• Support after-hours maintenance, shutdowns, site access, response readiness, and incident reviews. Prepare shift summaries and performance reports, including avoided dispatches and overtime when supported by data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED