Facility Operations Program Manager (WMS BAND 2)
About The Position
The Department of Enterprise Services (DES) provides centralized business services to state government agencies, other public entities, and Washington residents. The Buildings & Grounds Division (B&G) is responsible for the Capitol Campus and DES-managed building operations, stewardship, and historic preservation. B&G provides service to over 42 agencies, maintains, operates, and preserves the 486-acre state Capitol Campus in Olympia, including more than 31 buildings, 18 public monuments, over 6,000 parking stalls, four state parks, a 260-acre lake, and off-campus facilities in five counties. B&G executes these responsibilities through Facilities Operations, Grounds Operations, Leadership and Admin, Maintenance & Repairs, and Support Services (Custodial). As the Facility Operations Program Manager, you will be the expert for property management and parking services, reporting to the Deputy Assistant Director. You will champion daily campus operations, manage a $10+ million budget, and lead a team of 26 staff members, including five divisional managers, to ensure spaces are safe, reliable, and well-maintained. This role involves strategic planning, collaboration with trade partners, and making a difference for Washingtonians.
Requirements
- Four (4) years of budget management experience with demonstrated understanding of public finance and accounting.
- Experience leading teams in public or large organizations to deliver complex programs and implement strategic business plans.
- Experience developing, recommending, and implementing organizational policies while analyzing trends to manage departmental programs.
- Knowledge for planning and forecasting facility needs, managing procurement and supply, and using asset management software to support maintenance and portfolio oversight.
- Knowledge for administering contracts and applying real estate laws and practices to property and lease management.
- Competency in facilitating complex projects and dealing with multiple priorities under deadlines.
- Option 1: Seven (7) years of progressively responsible, related management experience supervising professionals in property management, real estate services, and/or design and construction field in a public agency or private sector company.
- Option 2: Three (3) years of experience in governmental facilities/program management or in a related field in private industry; AND Bachelor’s degree in architecture, engineering, business, public administration, planning, property or land management, or an allied field. (Qualifying experience may substitute this education requirement, year-for-year.)
- Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
- Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
- Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
- Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
- Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
Nice To Haves
- Manage public and historic properties in compliance with state, county, and local government regulations and preservation requirements.
- Apply industry standards to handle facilities maintenance, financial planning, and long-term asset management.
- Collaborate closely with internal teams, trade partners, and planners while keeping organized project records for staff and the public.
Responsibilities
- Provide strategic leadership and governance for the Facility Operations program, setting long-term operational standards and goals.
- Drive continuous improvement, workflow efficiency, and the modernization of operational technologies.
- Serve as the division’s subject matter expert while developing and updating standard operating procedures and policies.
- Lead workforce planning and development, directly managing five divisional managers across multiple service areas.
- Ensure strict compliance with state laws (RCWs and WACs), executive orders, labor agreements, and procurement policies.
- Manage a $10 million operating budget, guiding resource forecasting, cost controls, and strategic investment decisions.
- Advance agency equity goals by leading the expansion of diverse spend initiatives and inclusive purchasing.
- Oversee preventive, predictive, and corrective maintenance programs to ensure asset reliability and capital alignment.
- Direct emergency response, incident management, and business continuity planning for the program.
- Build and maintain strong, collaborative relationships with tenants, vendors, and divisional partners.
- Other duties as needed.
Benefits
- Eligible to telework one day a week after completing the first six (6) months of full-time, on-site work.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
