Facility Manager

YMCA of Greater Toronto•Markham, ON

8d•Onsite

About The Position

The Facility Manager is an integral part of the management team, playing a leadership role in implementing standards of Service Excellence (Cleaning and Maintenance Audits) to ensure the delivery of high quality service to members. This is a hands-on position responsible for implementation of a fully integrated cleaning program that includes day staff, laundry services for towels, after hour contract cleaning, comprehensive preventative maintenance program, asset management, refurbishment, and capital project management. In addition to a fully integrated cleaning program, the incumbent is also responsible for the promotion of a “cleaning culture” among all YMCA staff and volunteers in the centre. The incumbent will be a team leader who displays good communication skills, holds flexible hours to meet the needs of the site, and is service/quality driven.

Requirements

Post-Secondary Education or equivalent experience
RPA Certificate (Real Property Administration) and/or enrollment in a program leading to a Certified Facility Management designation or equivalent in Building Facility Management
WHMIS and Workplace Safety Core Training
Minimum of 10 years of related experience in skilled trades and/or building maintenance, preferably in one or more of the following areas: Electrical/Plumbing, Operating Engineering/Pneumatics, Mechanical HVAC
Knowledge and experience in ensuring compliance with related legislation
Excellent leadership skills, results-oriented, driven by initiative
Well-developed interpersonal and relationship building skills; ability to establish rapport and communicate excellently with members, staff, and volunteers
Excellent written communication skills
Solid computer skills, comfortable working with Outlook, MS Explorer, MS Excel, BAS systems, financial software, and Facility Management applications
Focus on quality, creativity, and innovation
Previous experience in a supervisory position and in the achievement of administrative tasks
Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers Health and Fitness work effectively with diverse stakeholders, and integrate equity into program design
Commitment to the YMCA’s Mission, Vision and Values
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Nice To Haves

Experience and knowledge with wireless technology, including CRM systems, conditioning equipment with integrated television, etc., and CRM, kiosks—an asset
Experience in pool filtration/water chemistry—an asset; Pool Operator Certificate preferred (certification must be obtained within the first three months)

Responsibilities

Lead the cleaning and maintenance team to ensure a clean, safe, and well-maintained center.
Provide hands-on services and supervision in the areas of maintenance, cleaning, and service contractors.
Maintain YMCA standards and prepare and implement SAM Action Plan - cleaning and maintenance.
Recruit, hire, develop, and lead maintenance, cleaning, housekeeping staff, and volunteers, including preparation of shift schedules.
Direct and co-ordinate all relevant tradespeople for cleaning, repairs, and maintenance performed on equipment, building systems, refurbishment, and capital projects, as required. Monitor contract services to ensure quality standards are met and contract compliance.
Develop, maintain, and control cleaning, maintenance, and refurbishment plans, schedules, and expenditures in accordance with the approved budget and procedures.
Implement the approved facility refurbishment program following guidelines set out by the Property Management team.
Contribute to the leadership of the Occupational Health and Safety Committee. Ensure the health and safety of employees by implementing safety practices and procedures (including WHMIS) following the Ontario Health and Safety Act.
Prepare and prioritize capital projects in conjunction with the General Manager, Health & Fitness and the General Manager Facilities, Property Management for the Senior Vice President, Property Management's approval, following guidelines set out by the Association. Assume the role of project manager and monitor the budget for capital projects, in coordination with the Project Management team.
Perform the role of Service Leader and/or Acting General Manager as required.
Participate in staff meetings, professional development activities, and Association and facility functions. Self-manage ongoing professional development.
Actively participate in the Facility Manager Task Force, building on shared learning to research and implement best practices and code compliance across all YMCA facilities.
Perform other duties as assigned.