Facility Manager, Facilities Services

JLL•Martinsburg, WV

4d•Onsite

About The Position

Lead the delivery of exceptional facility management services that keep our client's operations running seamlessly. As Facility Manager, you'll be the driving force behind maintaining high customer satisfaction, ensuring compliance with operational standards, and building strong relationships with clients, landlords, and vendor partners. This role is your opportunity to make a tangible impact by implementing innovative programs that reduce costs, increase productivity, and elevate JLL's reputation as a trusted facility management partner. You'll oversee both hard and soft services while leading a dynamic team to deliver excellence every day.

Requirements

Minimum 3 years of facility management experience in corporate environments, third-party service providers, or consulting
Strong organizational and management skills with proven ability to oversee multiple facilities of different functions
Excellent verbal and written communication skills with strong presentation capabilities
Proficiency in MS Office, MS SharePoint, and CMMS (Computerized Maintenance Management Systems)
Strong interpersonal and supervisory skills with ability to matrix manage both technical and administrative staff
Demonstrated ability to develop and implement innovative programs that reduce operating costs and increase productivity
Experience supervising vendor performance during normal and off-hours, including weekends when necessary

Nice To Haves

Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field (or equivalent work experience)
Minimum 8 years of facility management experience in corporate, third-party, or consulting environments
Experience in matrix management organizations
Knowledge of real estate, telecommunications, furniture systems, accounting principles, and building systems
Professional certifications such as CFM (Certified Facility Manager), FMA, or similar credentials
Experience with budget development, variance analysis, and financial reporting
Background managing client relationships with landlords and tenant liaisons

Responsibilities

Maintain and enhance client satisfaction by delivering comprehensive facility management services and implementing programs that exceed expectations
Monitor and manage Service Level Agreements (SLAs) monthly, identifying potential challenges and planning corrective actions to meet or exceed Key Performance Indicators (KPIs)
Conduct weekly and monthly safety and vendor inspections to ensure compliance with local codes, regulations, and JLL operational standards
Manage work orders for in-house staff and vendors, coordinating facility soft services including meeting preparation, conference room reservations, food services, parking, vending, and badging
Oversee space management and coordinate ongoing moves, adds, and change activities to support client operations
Develop and manage capital and expense budgets by interfacing closely with client representatives and preparing monthly/quarterly variance reports
Lead staff development, planning, and performance management while enforcing all company policies and safety training requirements