Facility Manager - Neighborhood Donor Center (The Woodlands)

Gulf Coast Blood•The Woodlands, TX

6d•Onsite

About The Position

Lead with Purpose. Inspire Donors. Save Lives. Looking for a career where your leadership makes a real impact? At Gulf Coast Blood, every donation helps save lives, and every experience matters. We're seeking an enthusiastic, people-focused leader to serve as our Neighborhood Donor Center (NDC) Manager, driving both operational excellence and exceptional donor experiences. In this role, you'll lead the day-to-day operations of a donor center, empowering your team to deliver outstanding service while ensuring the highest standards of safety, quality, and compliance. You'll play a key role in building a culture where employees feel supported, donors feel valued, and first-time visitors become lifelong advocates for our mission. If you're a hands-on leader who thrives on developing teams, creating meaningful connections, and making a difference in your community, this is your opportunity to turn your passion into purpose. Every day, you'll help create experiences that inspire others to save lives.

Requirements

High School Diploma or GED required.
Minimum of 5 years of phlebotomy experience.
Minimum of 1 year of apheresis experience, including platelet collections.
Experience with data analysis.
2 years of supervisory or leadership experience, or an equivalent combination of education and experience.

Nice To Haves

Associate degree from an accredited college or university strongly preferred.
LVN or RN credentials are desirable.
Phlebotomy Certification strongly preferred.
EMT Certification strongly preferred.
Associate degree in a healthcare-related field preferred.

Responsibilities

Oversee the daily technical and administrative operations of the donor collection facility.
Ensure compliance with all Standard Operating Procedures (SOPs), regulatory requirements, and quality standards.
Review and approve donor and operational documentation for accuracy and completeness.
Perform troubleshooting and resolve operational or technical issues as they arise.
Ensure accurate and timely completion of donor records and reports.
Lead, coach, and develop donor center staff to achieve operational and customer service goals.
Foster a positive, collaborative, and safety-focused work environment.
Monitor staff performance and ensure adherence to organizational policies, including EEO, Affirmative Action, and Safety/Health standards.
Promote employee engagement and accountability through ongoing training and feedback.
Perform pre-donation screening, venipuncture, and post-donation care in accordance with SOPs.
Maintain proficiency in phlebotomy and apheresis procedures, including platelet collections.
Ensure a positive donor experience by creating a welcoming and professional environment that encourages repeat donations.
Analyze donor center performance metrics and operational data.
Identify opportunities to improve productivity, quality, donor satisfaction, and staff effectiveness.
Support organizational initiatives and complete additional projects and duties as assigned.