Facility Coordinator
Cushman & Wakefield•Getzville, NY
•Onsite
About The Position
The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.
Requirements
- High school diploma or a General Equivalency Diploma (GED) required
- A minimum of 3 years of work experience in an administrative, accounting, or tenant services capacity
- Strong experience with data entry, expansive reporting, spreadsheets/pivot tables, and analytics
- Solid financial acumen, including purchase order creation and management
- Experience with REALM CMMS or other work order management systems
- Proficient in understanding management agreements and contract language
- Working knowledge of computer software programs and base building systems
- Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)
- Demonstrated ability to exercise sound judgment
- Excellent interpersonal skills
Nice To Haves
- Associates or Bachelors degree in facilities management, building, business or other related field preferred
- Experience working in the facilities/property management, commercial real estate or professional services industries preferred
Responsibilities
- Provide general facility management services, including continuous monitoring of office/facility
- Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
- Assist in purchase order creation, monitoring approval streams, and work scheduling
- Respond to all facility inquiries and complaints, assess problems, and take the necessary corrective action, including client communication
- Remain knowledgeable regarding all operational aspects of building systems
- Coordinate with outside contractors for the service and repairs of equipment
- Follow protocol for effective building-specific maintenance and safety procedures
- Maintain on-going communication with contractors, client, and team
- Assist with site inspection within the assigned building portfolio
- Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
- Report on open and closed work orders and check the status of open work orders with the assigned party
- Request, review, and submit work orders, bids, and proposals from vendors
- Verify final invoice pricing and process payments in a timely manner
- Assist in the monitoring and assessment of vendor performance
- Train vendors on work order and billing procedures
- Manage complex work orders such as environmental issues and disaster recovery
- Manage service and performance of vendors and landlords for timely completion of jobs
- Create and record appropriate written communication between all parties
- Schedule and document maintenance and repairs on building equipment
- Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
- Provide process and procedures training and direction to new associates
- Coordinate special events in support of client
- Assist with measuring and reporting key performance indicators against service level agreements
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
