Facility Coordinator: Mon - Fri | 11:30a - 8p

Pleasant Valley Corporation•Medina, OH

1d•Onsite

About The Position

A Facility Coordinator at Pleasant Valley Corporation is the primary point of contact for nationwide clients, addressing and resolving commercial facility maintenance issues and ensuring successful service delivery and client satisfaction. The position is part of the Facilities Management division and team, is based onsite in Medina, Ohio, and reports to the Assistant Emergency Services Manager. The schedule is Monday through Friday, 11:30 a.m. to 8 p.m. The coordinator responds to client maintenance requests, manages work orders and subcontractors or vendors, monitors service quality, and maintains communication and documentation throughout the work order life cycle. The role typically manages 50 to 70 open work orders concurrently and closes an average of five per day.

Requirements

One to three years of related experience.
A high school diploma, GED, or college certificate.
At least one year of experience resolving client issues in facilities management, a service business, or a customer call center.
Demonstrated success in a telephone-based customer service role.
Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.

Nice To Haves

Basic knowledge of construction and general trades.

Responsibilities

Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues throughout the work order life cycle.
Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems and ensure quality service delivery.
Manage an average of 50 to 70 open work orders concurrently and close an average of five per day.
Maintain continuous communication with vendors, document progress, and ensure customer satisfaction using the PVC Connect system and Customer Portal.
Follow company operating procedures, monitor vendor performance, and resolve outstanding service issues to support timely, quality project delivery.