Facility Compliance Consultant I
About The Position
The primary responsibility of this position is to receive, triage, and enter complaints and incidents into a computerized Complaints Tracking System. The role involves communicating with the public and health care providers in a telephone call center environment. The consultant will determine compliance issues of health care providers and assess the seriousness of these issues to ensure the safety and appropriate health care services for recipients. This requires applying numerous State and/or Federal laws, regulations, standards, and procedures when making intake decisions, either independently or in conjunction with a supervisor or team of peers. The position is physically located in the Raleigh office, with opportunities for up to three days a week of telework available after a training/evaluation period.
Requirements
- Bachelor’s degree in a health, human service, or educational related field from an appropriately accredited institution and three years’ experience in surveying, clinical and/or administration of a program in a related health field; or an equivalent combination of education and experience
- Master’s degree in social work from an appropriately accredited institution and one year experience in surveying, clinical and/or administration of a program in a related health field
- Bachelor’s degree, in social work from an appropriately accredited institution and three years’ experience in surveying, clinical and/or administration of a program in a related health field; or an equivalent combination of education and experience
Nice To Haves
- Strong clinical background, including assessment, care planning and delivery of care
- General knowledge of state and federal rules and regulations applicable to health care facilities
- Ability to communicate (both verbally and in writing) and document complaints and incidents clearly and concisely
- Ability to function independently and as an interdisciplinary team member
Responsibilities
- Receive, triage and enter complaints and incidents into a computerized Complaints Tracking System
- Communicate with the public and health care providers in a telephone call center environment
- Determine compliance issues of health care providers and the seriousness of the issues to ensure recipients of health care services are safe and receiving the needed health care services
- Apply numerous laws, regulations, standards, and procedures that have been established by the State and/or Federal government in making intake decisions
- Make determinations in conjunction with the supervisor, a team of peers, or independently
Benefits
- Excellent comprehensive benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- Paid vacation leave
- Paid sick leave
- Paid community service leave
- Paid parental leave (available to eligible employees)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
