Facility Assistant

Canyon Equities•Grand Rapids, MI

6d•Onsite

About The Position

The Facility Manager plays a critical role in ensuring the smooth, safe, and efficient operation of Canyon Equities’ managed facilities. Acting as the primary point of contact for all facility-related matters, this position is responsible for coordinating day-to-day maintenance, managing vendor relationships, and maintaining building systems to the highest standards. The Facility Manager provides hands-on support for minor repairs, executes regular inspections, and oversees work order and preventative maintenance programs through the CMMS platform. This role requires a proactive, solutions-oriented professional with strong communication skills and a working knowledge of building systems. As a key liaison between tenants, vendors, and internal teams, the Facility Manager upholds the high standards of service and safety that define the Canyon Equities experience.

Requirements

Working knowledge of building systems (HVAC, electrical, plumbing, etc.)
Familiarity with CMMS platforms
Excellent communication and problem-solving skills
Ability to work independently, prioritize tasks, and respond to emergencies
Basic skills in light maintenance tasks and use of hand tools
3+ years’ experience in facilities management, building operations, or a related field

Responsibilities

Perform regular building inspections and audits to ensure safety, cleanliness, and maintenance standards are met
Serve as the second level of escalation for after-hours and weekend facility emergencies unless otherwise scheduled
Maintain and update the CMMS system for work order entry, status updates, and reporting
Oversee and maintain the building’s security card access system, including user management and system functionality within platforms such as Feenics and HID Mobile Access
Monitor and support the building’s camera systems, ensuring equipment is operational and coordinating repairs or updates as needed
Manage and update digital floorplans and CAD files to reflect space changes, maintenance needs, and documentation accuracy
Respond to tenant and internal work order requests, ensuring timely resolution and communication
Manage and maintain preventative maintenance schedules for building systems and infrastructure
Coordinate and monitor the work of external service providers including housekeeping, HVAC, electrical, landscaping, pest control, and others
Ensure vendors comply with building protocols, safety guidelines, and service agreements
Participate in evaluating vendor performance and recommending improvements or changes as needed
Act as the liaison between building tenants and Custer, addressing concerns, managing service requests, and providing ongoing communication related to building operations
Partner with tenants to ensure understanding and compliance with building policies and emergency procedures
Support safety initiatives, including seasonal preparedness, building security protocols, and emergency response readiness
Ensure compliance with building codes, environmental regulations, and safety standards
Valid driver’s license and ability to travel locally between sites
Must be available for on-call support during evenings and weekends as needed
Must have ability to lift up to 50 pounds
Willingness to perform indoor/outdoor work in varying weather conditions