Facility Administrator (Chattanooga/Cleveland)

Mental Health Cooperative•Cleveland, TN

1d•Onsite

About The Position

The Facility Administrator oversees the daily operations of a behavioral health clinic, ensuring the delivery of high-quality care to patients. This position requires managing administrative functions, supervising clinical, care management, and support staff, and ensuring compliance with healthcare regulations. The role includes strategic planning, resource management, and fostering a collaborative environment to meet organizational goals and community needs. This role will oversee Chattanooga and Cleveland Clinics.

Requirements

High School diploma equivalency with 5 years of cumulative experience and 3 years of cumulative leadership experience required
Minimum 2 years’ experience managing a healthcare setting or behavioral health clinic
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Cell Phone
Leadership Skills
Ability to lead by example
Ability to make sound decisions quickly and decisively
Ability to motivate staff
Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths
Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times
Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability
Assist teammates as needed
Creates and maintains a climate in which teammates want to do their best
Can quickly find common ground and solve problems for the good of the team
Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic
Internal & external customer service indicative of mutual respect & trust
Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.
Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.
Appropriate use of Therapeutic Options De-escalation and Restraint.
Appropriate Triage Disposition for supported by clinically based rationale.
Professional and complete communication and coordination of care.
Appropriate use of Therapeutic Options De-escalation.
Actively participates in consultation process.
Maintain timely availability for calls through appropriate logging in and logging out.
Establish further care by scheduling and completing follow up calls.
Complete all clinical documentation in specified time periods.
Complete all Crisis Management System documentation in a timely manner.
Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.
Demonstrates appropriate infection prevention and control through proper hand hygiene.
Demonstrates evidenced informed practice related to substance use disorders.
Demonstrates evidenced informed practice related to clinical care of children and youth.

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Provide positive leadership in the local offices within the region by establishing and reinforcing cultural values within the workplace that support the MHC mission
Oversee day-to-day clinic operations, including hiring, scheduling, workflow, and administrative tasks
Supervise daily operations of one or more clinics
Ensure compliance with local, state, and federal regulations, including healthcare laws and patient confidentiality standards
Ensure adherence to healthcare standards, such as HIPAA and other accreditation requirements.
Ensure compliance with healthcare regulations and policies
Develop and implement clinic policies and procedures focused on driving positive patient and business outcomes
Oversee clinical caseload management activities (audit reviews, no-show management, utilization management, etc.)
Monitor and manage clinic budgets and expenses with the ability to drive improvements and effectiveness while staying within budget parameters
Ensure clinic facilities and equipment needs are met and maintenance is maintained proactively
Liaise between medical staff and administrative teams to meet the clinic’s key performance indicators (KPIs)
Address patient concerns and feedback in a timely and professional manner, and conducting reviews and investigations as needed
Conduct performance evaluations and foster professional development
Ensure accurate and confidential record-keeping across all areas of the business using data and insights to help drive better patient experiences and outcomes
Collaborate with healthcare providers both internally and networking externally to implement behavioral health programs and services tailored to patient needs
Monitor and evaluate the effectiveness of services and make data-driven improvements
Optimize resource allocation and identify opportunities for cost-effectiveness
Ensure delivery of patient-centered care by implementing evidence-based practices, fostering interdisciplinary collaboration, and prioritizing individualized treatment plans that enhance patient outcomes and experience
Address patient concerns and improve service satisfaction by analyzing patient satisfaction survey feedback, identifying areas for improvement, and implementing targeted strategies to enhance the patient experience
Manage risk assessments and implement safety protocols
Responsible for building relationships with community partners and supporting business development initiatives for growth
Responsible for attending all mandatory in-services, continuing education and annual health requirements
Comply with all Corporate Compliance policies, practices and procedures
Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director.
Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator
Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Participate in proactive team efforts to achieve departmental and company goals
Perform other duties as assigned
Provide leadership to others through example and sharing of knowledge/skill
Follow all policies and procedures set by the Agency