Wound Care Facility Account Manager - Travel Required
NIVA Health•Charlotte, NC
•Onsite
About The Position
NIVA Wound Care is seeking an energetic, field-based Facility Account Manager (FAM) to lead our engagement with Skilled Nursing and Assisted Living Facilities across a high-impact territory. This role is ideal for someone passionate about building strong partnerships and driving results in healthcare settings, who thrives in a relationship-driven, fast-paced environment and is committed to patient care excellence.
Requirements
- 2+ years’ experience in skilled nursing, assisted living operations, healthcare account management, or healthcare sales
- Demonstrated ability to manage multi-facility portfolios and high-touch relationships
- Experience collaborating with nursing leadership and care teams
- Track record of achieving goals in fast-paced, results-oriented environments
- Excellent verbal and written communication skills
- Talent for building trusted, influential relationships at all leadership levels
- Sharp analytic skills and comfort with data-driven decision-making
- Adaptability and self-motivation in field-based work
- Proficient with Microsoft Office and enterprise platforms (CRM experience a plus)
- Valid driver’s license and ability to travel locally
Nice To Haves
- Bachelor’s degree
- Prior experience in wound care, home health, or mobile healthcare environments
Responsibilities
- Serve as the primary point of contact for 25+ assigned Skilled Nursing and Assisted Living Facilities
- Conduct weekly on-site visits to support operational alignment, build relationships, and enhance patient flow
- Attend facility meetings (Resident Council, QAPI, care coordination, leadership) to advocate for NIVA’s services
- Monitor wound patient census and proactively address dips through staff education and workflow solutions
- Present monthly reports on patient outcomes, utilization, and performance metrics to facility and internal stakeholders
- Identify opportunities for account growth—expanding services within your territory
- Serve as an escalation point for issues and ensure rapid, professional resolution
- Support onboarding of new facilities and continuous in-service training for partner staff
Benefits
- Medical, dental, and vision insurance
- PTO and paid holidays
- Mileage reimbursement and travel support
- Career development and advancement opportunities
- Dynamic, supportive team culture
- Mission-driven work that impacts quality of care for vulnerable populations
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
