Facilities Technician

JLL • Mansfield, MA

6h • Onsite

About The Position

JLL is seeking a motivated Facilities Technician to support facility and laboratory maintenance in commercial real estate and research and development environments. The role is the primary point of contact for facility and lab maintenance activities and supports smooth daily operations while delivering customer service. The position is on-site in Mansfield, Massachusetts, and includes on-the-job training and development in facilities management. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with occasional optional overtime on weekends and nights. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship. Expected compensation is $80,400–$90,000 per year; final compensation depends on factors including qualifications, location, market conditions, and internal considerations.

Requirements

• High school diploma.
• 0–1 year of experience in laboratory, facilities, hospitality, or customer service.
• Strong customer service orientation and excellent communication skills.
• Effective organizational abilities and time management.
• Adaptability and eagerness to learn new technologies.
• Team-oriented and collaborative approach.
• Proficiency with Microsoft Office applications.
• Commitment to continuous improvement.
• Valid driver's license.
• Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

• Associate degree preferred but not required.
• Familiarity with corporate office and laboratory environments.
• Previous experience in customer-facing roles.
• Knowledge of basic safety practices.
• Experience with work order management systems.
• Exposure to facilities management concepts.

Responsibilities

• Manage front desk operations, greeting and escorting customers and visitors professionally.
• Provide service recommendations and coordinate support between departments.
• Manage facilities inventory and order supplies as needed.
• Respond promptly and professionally to facilities and laboratory service inquiries.
• Maintain the work order management system.
• Conduct regular facility inspections.
• Support the facilities team with maintenance scheduling and coordination.
• Coordinate vendor service and maintenance appointments.
• Handle documentation, recordkeeping, and data entry.
• Assist with the client access control system.
• Monitor the building management system and relay alarms or issues as needed.
• Coordinate equipment calibrations with the onsite team, including shipping and receiving, and potentially perform calibrations.
• Follow all client- and JLL-issued safety training.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED