Facilities Technician II - Dollywood's DreamMore Resort & Spa - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

20h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Facilities Technician II who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Facilities Technician II will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The ideal candidate will monitor, operate, and maintain building equipment and structures. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Minimum 18 years of age
High school diploma or equivalent
Minimum two-year job-related experience
Requires thorough knowledge of a specialized trade or technical field
May require operating knowledge of manufacturing or computer equipment
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be committed to continuous improvement
Must promote and support a “team” work environment by cooperating and helping co-workers
Able to add, subtract, multiply and divide with accuracy
Able to accomplish basic repairs on HVAC, pool, and other machinery
Able to compile objective and measurable data and produce reports
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
Able to meet the physical demands of the job, including stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc

Responsibilities

Maintains equipment using proper tools in a skilled craftsman-like manner
Performs assignments as directed by the Director of Facilities and Facilities Manager
Assumes the duties of other mechanics when required, including light carpentry, plumbing, grounds maintenance, electrical, painting, pool and spa maintenance, etc
Performs regularly scheduled guest room preventative maintenance keeping the rooms product in “like new” condition and of the highest quality
Ensures exterior grounds are regularly maintained and free of debris
Ensures exterior water features are well maintained, free of algae and debris
Completes regular property tours and inspections, identifying and repairing defects
Performs preventative maintenance on all equipment
Repairs all malfunctioning mechanic devices
Utilizes HOTSOS Work Order System regarding respond time repair request for carpentry, electrical and electronics, plumbing, HVAC, carpeting, and painting
Maintains pools and spas
Willing to acquire AFO Certification
Responds to guest room calls and assists guests with room issues
Is a specialist in a specific skill (Electrical, plumbing, painting, carpentry, etc.)
Becoming a specialist in a skill is a prerequisite for promotion to Facilities Supervisor