Facilities Technician I

HEARTSHARE HUMAN SERVICES OF NEW YORK•New York, NY

1d•Onsite

About The Position

The Facilities Technician I provides comprehensive repair and maintenance services to HeartShare facilities, ensuring that both the interior and exterior are safe, clean, and well-maintained. Candidates must possess a strong understanding of building systems and equipment and have a proven track record of independently diagnosing and repairing issues. Responsibilities include performing maintenance and repairs such as drywall, quality painting, basic plumbing (snaking, pipe repair, unclogging toilets), basic electrical work, plaster and masonry, lock installation/repair, and operation of equipment such as snow blowers and power washers. All repair and maintenance tasks must be completed independently, with minimal guidance. The Facilities Technician I is expected to complete all repairs and maintenance in a professional manner, ensuring high-quality, durable, and safe results. Facilities Technicians are responsible for the proper security and upkeep of HeartShare assets, including vehicles, phones, tools, supplies, and materials, and must report any dangerous conditions to their supervisor. The Facilities Technician I is expected to have 2-3 years of strong, hands-on experience in repairs and maintenance.

Requirements

Minimum of 2-3 years of maintenance work, ideally in a nonprofit or healthcare setting.
Thorough knowledge of handyman duties, basic plumbing, basic carpentry, basic electrical, building codes, ADA regulations, and safety standards.
Demonstrated skills, with a track record of successfully executing scope work and fostering a positive work culture.
Proficiency in utilizing automated facilities management systems, such as TheWorxHub, for work order tracking, preventive maintenance & asset management.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Cost-effective solutions with high-quality outcomes.
Strong organizational and problem-solving abilities, with meticulous attention to detail.
Compassionate, patient, and empathetic approach.

Nice To Haves

Valid NYS Driver’s License

Responsibilities

Maintain and repair residence interiors, ensuring hazard prevention and compliance with applicable regulations and codes, including but not limited to: handyman duties, tile installation and repair, floorcare, toilet repair, drain repair and snaking, plumbing repairs, electrical repairs and improvements, carpentry and painting, moving and assembling furniture, garbage removal, HVAC repair, lock repair, plaster repair, sheetrock install and repair, cabinet repair and replacement, and other duties as assigned.
Maintains and repairs residence exteriors and grounds ensuring hazard prevention and clean, well-kept appearance as required, including but not limited to: landscaping, snow removal, painting, gutter cleaning, carpentry, basic masonry, siding repair, and other duties as assigned.
Operate equipment such as floor cleaning machinery, power washers, and snow blowers.
Complete daily work orders as assigned and prioritized.
Complete all assigned work orders independently with minimal supervision.
Coordinate with contractors and vendors as needed.
Lead assigned jobs, including planning, material purchasing, and execution.
Conduct daily facilities checks of both interior and exterior.
Reports needs and concerns to appropriate staff, which may include submitting or recommending work orders.
Identify and report preventative maintenance needs.
Assist in implementing proactive maintenance strategies to reduce long-term costs.
Provides first-line 24-hour response to facility emergencies, including after-hours as needed.
Expected to report to work during emergencies, including snow removal and urgent facility situations, to ensure continuity of operations and safety.
Maintain cell phone contact on evenings and weekends, as needed for emergency response.
Ensure physical plant safety protocols to safeguard the well-being of residents, program participants, staff, and visitors.
Follow all safety protocols, including PPE and bloodborne pathogen standards.
Participate in all Professional Development Trainings.
Obtain OSHA 10 certification within 12 months of hire, and OSHA-approved PPE training within 6 months of hire.
Ensure safe operation of agency vehicles in accordance with all laws, agency policies, and required training.
Provide care and upkeep to assigned equipment vehicles, ensuring that they are free of hazardous conditions; maintaining them in a secure and protected location and in good condition at all times.
Attend Driver Training classes, as required.
Maintain a clean driving record while operating agency vehicles and avoid traffic tickets, violations, or citations.
Immediately report any accidents, violations, or driving-related incidents in accordance with agency procedures.
Provide care and upkeep of assigned tools.
Ensure all tools are in a safe, working condition.
Ensure daily proper safe storage of tools and equipment.
Utilize WorxHub to track assigned daily work orders and maintenance activities.
Ensure no work begins without an approved work order, except in emergency situations.
Maintain daily activity notes in WorxHub documenting all work performed, including tasks completed, site conditions, follow-up actions, and any issues identified to ensure accurate tracking, communication, and accountability.
Document all completed work in WorxHub with detailed completion notes and photographic proof.
Maintain clear and consistent communication with supervisors and team members.
Provide regular updates on work progress.
Employees must not go unresponsive or leave work progress unreported.
Foster a collaborative team environment.
Serves as a backup for handling petty cash.
When delegated, use petty cash to purchase supplies and materials needed for the Centralized Maintenance Department, including hardware store visits or picking up orders from suppliers such as Home Depot.
Maintain detailed accountability of all petty cash used, retaining dated, itemized receipts for every purchase.
Submit receipts and purchase records promptly for reconciliation and replenishment.
Serves as a backup for cleaning and janitorial duties when assigned.
Clean the facility as needed.
Sanitizes all restrooms, conference rooms, common areas, and offices throughout the workday. This includes, but is not limited to, wiping down surfaces, cleaning windows and windowsills, sweeping/mopping/vacuuming floors, scrubbing toilets, sinks, and all tile, cleaning vents, etc.
Deep Cleaning tasks, as required. These tasks include stripping/waxing of floors, shampooing carpets, deep cleaning refrigerators, etc.
Empties trash receptacles, disposes of trash into compactors and/or dumpsters, and bags trash for proper disposal.
Break down cardboard for the curbside set out.
Demonstrate professionalism, reliability, and accountability.
Adherent to all organizational policies and procedures.
Maintain sensitivity to diverse populations served.
Represent HeartShare’s mission, vision, and values at all times.
Participate in required training and professional development.

Benefits

Rewarding Work in a team environment.
Paid vacation, sick, personal days, and holidays.
403(B) retirement plans with employer contribution.
Health, dental, vision and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee Appreciation Programs and Events.
Tuition Assistance Program.
Professional Development opportunities.
Wellhub Discount
Verizon Wireless Discount.
BJs Membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more