Facilities Systems Engineer - Tiered Sign-on Bonus up to $5,000

Wake County Government•Raleigh, NC

2d•Onsite

About The Position

This position is within the General Services Administration Department and supports Facilities, Security Controlled Systems, Security Network, and Fleet Operations. The role includes maintaining critical database integrations across multiple enterprise platforms, providing ongoing server and workstation maintenance, and applying intermediate networking and Cisco switch configuration skills to ensure reliable system connectivity. The role also develops and maintains custom Power BI reports and dashboards and manages SharePoint sites for document management, workflow automation, and cross-departmental collaboration. Systems and data support are essential to each department's business operations.

Requirements

Bachelor’s degree in Engineering, Information Technology and Facility Management or related field
Three years of job related experience
A valid driver's license and "safe" driving record
Ability to be a team player with IT professionals, from Network Engineers and Systems Admins to Power BI experts.
Strong troubleshooting skills with the ability to take data from multiple sources to identify the point of failure.
Ability to establish, configure, test, and maintain operating systems, application software, and system management tools.
Strong understanding of computer systems, database structures, and building control systems.
Excellent computer skills, including the ability to manipulate large databases and extract relevant information.
Experience with relational databases, database structures, and database management tools; experience with SQL Server Integration Services or similar database integration applications; experience with Power BI and SSRS Reporting.
Ability to gain business practice knowledge of database applications in order to validate data results and ensure data accuracy.
Capable of analyzing data and producing meaningful trends and dashboard tools for application users.
Advanced critical thinking and project management skills with the ability to multitask and prioritize.
Ability to exercise independent and sound judgment in performing the duties of the position.
Excellent organizational skills with the ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy, and excellent interpersonal, communication, and customer service skills.
Ability to be detail-oriented and possess strong analytical skills.
Superior customer service skills with integrity and commitment to collaboration and forward-thinking efficiency.
Ability to work in a team environment.
Ability to identify problems, determine possible solutions, and actively work to resolve the issues with sound judgment.

Nice To Haves

Five years of experience in Database querying and administration; Application Management; Database Reporting; Controlled Systems; Operations and Planning
Microsoft or other IT Certifications
Cisco Certifications
Experience in SQL Server, FM Systems, Facility/Fleet Management Software, Maximo, Power BI
Five years of Microsoft Certification Server and/or Workstations
Experience with Microsoft Active Directory Servers

Responsibilities

Lead and support server and virtual machine (VM) implementations including system design, installation, configuration, deployment, and ongoing maintenance of Windows Server and VM environments.
Set up, configure, and deploy virtual machines in VMware and Hyper-V environments.
Install, configure, and administer Windows Server operating systems, including Windows Server 2019 and 2022.
Install and maintain Windows workstations.
Perform server patching, Windows updates, upgrades, and general system administration.
Manage VM provisioning, snapshots, and resource allocation across virtual environments.
Apply foundational to intermediate networking knowledge to support system connectivity and assist with Cisco network switch configuration and installations, including: Working knowledge of Microsoft Active Directory including user account and group management, Experience with Group Policy Objects (GPO) creation and management, Familiarity with Active Directory organizational unit (OU) structure and delegation of control.
Configure and install Cisco network switches across multiple GSA facilities and locations.
Apply intermediate knowledge of VLAN setup, port assignment, trunk configuration, and basic routing concepts.
Support TCP/IP network connectivity troubleshooting for controlled systems and devices.
Assist with rack installation, cable management, and physical network equipment setup.
Develop and maintain reporting solutions using T-SQL, SQL Server Reporting Services (SSRS), Power BI, and SharePoint integrations: Build custom dashboards, KPIs, and visualizations to provide actionable insights, Generate both standard and ad hoc reports to support data-driven decision-making, Support cross-departmental reporting needs across GSA operations.
Leverage SharePoint to support document management workflow automation, system documentation, and cross-departmental collaboration, ensuring controlled systems information is accessible, organized, and secure.
Plan, test, and implement hardware and software upgrades across control systems.
Collaborate with vendors to troubleshoot and resolve technical issues, evaluate new technologies, and serve as a liaison between vendors, internal teams, departments, and system users.