Facilities Support Coordinator (Jail)

Pasco County•New Port Richey, FL

3d•Onsite

About The Position

Responsible and advanced Facilities Management customer support work in obtaining, maintaining, and providing information regarding a variety of County operations and coordinating, assigning, tracking, and closing out facilities work requests. Provides a professional and courteous response via telephone, in person, in writing and on-line. Duties include lead worker responsibility.

Requirements

Knowledge of standard office methods and procedures.
Knowledge of County departments, operations and regulations.
Ability to maintain records/files, prepare reports and correspondence.
Ability to disseminate information to meet and deal with the public effectively and courteously.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to communicate effectively via telephone, in person, in writing and on-line.
Ability to read for comprehension.
Ability to use a computer and related software.
Ability to maintain Spreadsheets to track, sort, and report on a variety of information.
Ability to establish and maintain files accurately and legibly.
Ability to maintain complete and accurate accounting and inventory records.
Ability to follow complex oral and written instructions.
Graduation from high school or possession of an acceptable equivalency diploma.
Three (3) years of experience in customer service or service dispatch centers involving frequent customer contact.
Three (3) years of experience using a personal computer and related software required.
Must possess a valid Florida driver's license.

Nice To Haves

Ability to communicate effectively using verbal, written and visual communication.

Responsibilities

Functions as a primary point of contact to provide Facilities Management service information and support to County departments, Constitutional Offices and other customer groups.
Assigns work requests to Facilities Technicians and service vendors and provides work order quality assurance.
Provides specific information about Facilities Management procedures, regulations and services.
Receives and coordinates responses to requests for information and services.
Resolves more difficult questions referred by team members.
Performs clerical duties, processes records, worksheets, logs, and applications for services.
Performs data retrieval and entry into a software application.
Updates information in the computer.
Generates reports from the computer.
Assists citizens, customers, and team members with inquiries, complaints, investigations, billing questions, and account information.
Upon Emergency Operations Center activation, employee must be prepared to work additional hours and job duties.
Performs related work as required.
Work as a team with the Maintenance Supervisor to assign work orders to internal and external team members and ensure all work is completed within Service Level Agreements.