Facilities Specialist

PitchBook•Seattle, WA

3d•Onsite

About The Position

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role: The Facilities Team is committed to keeping the PitchBook office in prime condition and contributing to office culture. We value efficiency, curiosity, reliability, and being supportive of each other and our employees. We strive to exceed expectations and be a go-to resource for everyone we encounter. Our team helps to make PitchBook a fun, safe, and inclusive place to work. As a Facilities Specialist, you’ll keep the office operating smoothly and play an important role in PitchBook’s culture. In this role, you will embody our values: make it fun, embrace change, and keep our customers (internal & external) feeling like royalty. You’ll be the go-to resource for employees and a reliable member of the Facilities Team. You are a pro at finding creative ways to get complex jobs done and love a good challenge. This role requires someone who is highly organized, detail oriented, and enthusiastic about creating a safe and clean working environment.

Requirements

1+ years previous experience in office administration or customer service
Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Nice To Haves

Proactive and solution oriented
Ability to take direction and work independently on assigned tasks
A “hands-on, no job is too big or too small” attitude, anticipating needs in advance and ensuring preparations are made for smooth execution
Strong organizational skills including effective time management and prioritization of duties
Ability to remain flexible in a constantly changing environment
College degree preferred
Experience with IWMS and facilities ticketing system a plus
Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
Facilities systems management experience
Experience in multistep project delivery a plus

Responsibilities

Greet visitors, guests, and candidates with a welcoming and friendly smile
Triage and action Freshdesk ticket queue; field and respond to employee requests
Event logistics support – ensure HVAC is scheduled for after-hours events, and building security are notified
Provide support for internal event (includes moving furniture and event set up/break down)
Vendor scheduling and coordination
Assist with supply orders and maintenance of par levels
Assist with visitor and guest security access requests and vendor pass downs
Tracking and auditing security access badges
Shipping and receiving requests from various departments and executive requests
Maintain facilities knowledge base in SharePoint and project pages
Assist in New Employee Orientation (NEO) onboarding and Day 1 activities (organizing and maintaining new hires roster for swag drops and OfficeSpace desk locations)
Provide back-office administrative and operations support
Perform minor scheduled and reactive maintenance on office equipment and appliances
Work with Property Management team to resolve workspace issues and issue building engineer requests
Perform morning and afternoon “rounds” to keep common areas tidy
Manage storage area use and organization
Manage updates in IWMS
Coordinate desk moves
Initiate and manage repairs and maintenance projects
Initiate and manage customer improvement projects
Document projects for how to guides and MOPs
Partner with property management and engineer for office maintenance
Audit and manage maintenance of building systems
Support the vision and values of the company through role modeling and encouraging desired behaviors
Participate in various company initiatives and projects as requested