Facilities Specialist

Prime Communications Wireless Services•Sugar Land, TX

About The Position

We are seeking a highly organized and operationally driven Facilities Specialist to support facilities operations across a large, multi-location retail environment. This role is responsible for managing high-volume work orders, coordinating vendor activity, and ensuring all locations meet safety, maintenance, and operational standards. This position plays a critical role in maintaining business continuity by minimizing downtime, controlling costs, and ensuring that service execution aligns with established service-level agreements (SLAs). The ideal candidate demonstrates excellent communication skills, AI proficiencies, strong decision-making abilities, and thrives in a fast-paced, high-accountability environment. This role participates in a structured on-call rotation to support after-hours and emergency maintenance needs, ensuring continuity of operations across the portfolio.

Requirements

Experience supporting multi-site retail or commercial environments preferred
Proficiency with CMMS/work order systems.
Proficiency with AI systems
Working knowledge of building systems (HVAC, electrical, plumbing, mechanical)
Strong organizational, time management, and problem-solving skills
Ability to manage high work order volume in a fast-paced environment
Experience working with vendors and cross-functional teams
Proficiency in Microsoft Office Suite (Excel, Outlook)
Financial acumen with experience reviewing quotes, invoices, and managing costs

Nice To Haves

2+ years of experience in facilities maintenance, facilities coordination, or property management
Experience in retail, telecom, or multi-unit operations
Familiarity with SLA-driven service environments and performance metrics
Experience supporting preventative maintenance programs
Exposure to process improvement or change management initiatives

Responsibilities

Manage and triage facilities work orders across multiple locations using a CMMS platform
Prioritize and assign corrective and preventative maintenance to ensure SLA compliance
Monitor work order lifecycle, ensuring timely, accurate, and complete service delivery
Make judgment calls on routing work to internal resources vs. external vendors
Coordinate rapid response to emergency maintenance issues to minimize operational disruption
Coordinate vendors for repairs, preventative maintenance, and emergency service requests
Source and onboard qualified local vendors to ensure strong regional coverage
Solicit, evaluate, and negotiate competitive bids aligned with scope and budget
Track vendor performance, service quality, and completion timelines
Maintain and continuously update vendor database and compliance records
Monitor facilities-related expenses and support budget tracking across assigned locations
Review and approve vendor quotes with a strong understanding of scope and cost drivers
Audit and reconcile vendor invoices to ensure accuracy and alignment with services performed
Drive cost-effective decision-making without compromising service quality
Identify cost-saving opportunities and recurring expense trends
Maintain accurate records of assets, service history, and maintenance activity within CMMS
Ensure compliance with OSHA standards, safety regulations, and company policies
Identify recurring facility issues and support implementation of preventative maintenance solutions
Track and report on KPIs, including SLA performance, vendor effectiveness, and work order completion rates
Serve as a primary point of contact for field teams regarding maintenance requests and status updates
Partner with field leadership to address urgent facility needs and operational priorities
Support new store openings, relocations, and remodel projects from a facilities standpoint
Provide clear, timely communication to internal stakeholders and leadership