Coordinator

Arizona State University•Phoenix, AZ

12d•Hybrid

About The Position

Supports facility and equipment inspection, maintenance, and repairs to ensure property meets established standards and to prevent further damage. As a member of the Unions and Centers and Sun Devil Fitness and Wellness teams, this role supports the overall event and facility operations of both the University Center and the Sun Devil Fitness Complex at the West Valley campus. Responsibilities include providing direct guest service, managing reservations, overseeing event setup and breakdown, coordinating facility operations, and supervising a large team of student staff while fostering their ongoing development. This position reports to the Associate Director of Unions and Centers and works collaboratively with the Sun Devil Fitness and Wellness teams in support of programs, events, and activities.

Requirements

High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Experience in event management and facility operations preferred.
Experience in fitness/wellness programming.
Experience with Risk Management practices
Expertise in effectively coordinating and prioritizing tasks for oneself and others, with a comprehensive understanding of university policy interpretation.
Strong aptitude in establishing and nurturing productive working relationships.
Documented evidence showcasing exceptional communication skills.
Evidence of effective written and verbal communication skills
Knowledge of management principles and practices, project management and coordination of activities
Skill in organizing resources, establishing priorities and implementing research
Experience working independently and as part of a team

Nice To Haves

Evidence of a Master’s degree, preferably in Higher and Post-secondary Education, College Student Personnel, Public Administration or a related field
Evidence of a Master's degree in Social/Behavioral Sciences, Recreation, Leisure Studies, Sports Management

Responsibilities

Respond to, create, and manage reservation requests using scheduling software (e.g., Mazevo), ensuring all bookings align with departmental and university policies.
Produce, update, and interpret event diagrams and setup instructions using tools such as Social Tables, ensuring accurate and detailed execution of event layouts.
Assist with the setup and breakdown of event spaces, including conference rooms, multipurpose, and outdoor areas, arranging furniture and equipment according to event specifications.
Serve as a primary point of contact for guests and clients, offering accurate information about campus resources, facilities, and services.
Communicate and enforce university, campus, and facility policies in a professional and approachable manner.
Support basic audio/visual needs for events and provide troubleshooting assistance when needed.
Generate and distribute event reports and communicate event details with internal campus partners and staff.
Monitor facility spaces through regular walkthroughs to ensure cleanliness, organization, and readiness for use.
Serve as liaison between ASU’s Facility Management (FACMAN) and outside vendors when it comes to facility maintenance, repairs and updates.
Report maintenance issues, safety concerns, injuries, property damage, or unusual incidents to appropriate staff members in a timely manner.
Address patron comments, concerns, behaviors and conduct issues as necessary and with outstanding customer service.
Assist with creating, forecasting, monitoring and allocating facility budgets.
Assist with purchasing and maintenance of program equipment and supplies.
Enforce program and facility policies correctly and consistently and ensure a high level of risk management is present in the programs and services.
Maintain a strong working knowledge of campus facilities, events, and available resources to effectively assist clients and guests.
Uphold professionalism, accuracy, and confidentiality when handling client and university information.
Develop, implement and evaluate strategic plans with working goals that coincide with the strategic plans within EOSS.
Participate in all required staff meetings, training, and professional development opportunities.
Collaborate with team members and campus partners to support daily operations and ensure successful event execution.
Provide customer services and act as a liaison to faculty, staff, students, alumni and general public
Lead the hiring and onboarding of student staff members, including leading recruitment efforts, training, scheduling, processing payroll, and helping uphold accountability to departmental expectations and performance standards.
Support student staff development by creating and leading ongoing trainings, meetings, and professional development opportunities, and contributing to a collaborative team learning environment.
Perform other duties as specified by the Associate Director of Unions and Centers, in collaboration with the Associate Director of Sun Devil Fitness.
Job location is primarily at the West Valley Campus; however, the incumbent will be required to periodically travel to other ASU campuses to perform work.