Facilities Specialist

Roche • Carlsbad, NM

6d • Onsite

About The Position

At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Are you organized, detail-oriented, and energized by keeping complex operations running smoothly? Roche is seeking a Facilities Specialist to serve as a key contributor to our facilities management team. You'll coordinate maintenance, manage SAP systems, supervise contractors, and be the trusted liaison between our internal customers and facilities services. If you have SAP Plant Maintenance expertise, strong customer service skills, and thrive in regulated environments, this role offers the perfect blend of technical and interpersonal challenge.

Requirements

• Bachelors Degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Business Administration, etc.
• Minimum 2 years working experience with SAP Plant Maintenance Module software and knowledge of Archibus
• Minimum 4 years’ experience working in a customer service intensive role and /or facilities maintenance planning
• Exceptional customer service skills
• Experience working in an ISO and FDA regulated environment.
• Advanced computer skills - e.g., MS Office (Excel, Word, PowerPoint), Google Workspace

Nice To Haves

• Technical/trade school specializing in electrical, plumbing or mechanical systems.
• Thorough expertise using SAP Plant Maintenance Module software, Archibus, and ServiceNow
• 6 or more years’ experience working in a relevant Facilities Management and Planning position
• Experience working with Monday.com

Responsibilities

• Coordinates facility repair and maintenance frequently involving the supervision of contractors.
• Inspects completed work for quality, compliance with local procedures and documentation for final approval.
• Primary liaison between internal customers and facilities management for unscheduled maintenance and projects, local personnel and equipment relocations, and small projects.
• Coordinates and supervises various contracted maintenance services that includes but is not limited to mechanical, plumbing and electrical equipment and systems.
• Assesses service provider performance at least annually.
• Primary or back-up SAP Plant Maintenance coordinator, adding equipment master records, functional locations, setting up maintenance plans and general equipment task lists, generating and tracking PM and maintenance orders, documenting order completion, and auditing of maintenance records and reports to ensure regulatory compliance of the maintenance program.
• Generates CMMS reports based on gathered metrics.
• Assist with delegating repair/service tickets to the Facilities Team.
• Assists with handles invoices for review, approval, payment, and filing.
• Acts as the primary liaison GenMark Facilities group, service providers and Accounts Payable.
• Responsible for collection and prompt reporting of any customer service-related issues directly to the Facilities Manager or Director.
• Responsibilities may include preparing, tabulating, and analyzing customer satisfaction surveys related to any or all of the wide array of service provided by the group through ServiceNow.
• Support O&M technical leads, which may include periodically performing daily rounds and on-call services.
• Maintains GMP SOPs and non-GMP Facilities documents.
• Trained to input SOP Change Requests.
• Other tasks delegated to by the Manager.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level