CCG FACILITIES MANAGER

Century Casinos Inc•Cape Girardeau, MO

11d•Onsite

About The Position

The team member in this position is responsible for providing superior service to both internal and external guests. The Facilities Shift Manager is responsible for the successful operation and oversight of the Maintenance Department, its employees, the overall upkeep and maintenance of all Mechanical, Electrical and Plumbing systems including general construction projects at the facility. The Facilities Shift Manager is responsible for the oversight of facilities-maintenance operations in the absence of the Facilities Manager by ensuring the property is maintained to the highest possible standards, controlling expenses, interact with guests and ensure superior guest services. The Facilities Shift Manager will assist in a Supervisory capacity with the EVS Department in the absence of the EVS Shift Manager. This position is classified as a Safety Sensitive position. It is a job or position where the team member holding this position has the responsibility for his/her own safety and the safety of others.

Requirements

Must be able to use all equipment associated with the position, including, but not limited to, computer keyboard, telephone, office equipment, Kronos, MMS, Data Stream, all Facilities hand and power tools, blueprints, forklift, man lifts, and company vehicles.
Must be able to move effectively and efficiently around all areas of facility so as to be able to observe and inspect maintenance, housekeeping, grounds, and contractor work.
Organizational skills
Oral and written communication skills
Problem solving skills
Demonstrate initiative and be able to make progress on multiple assignments under time constraints
Well-developed interpersonal skills
Two to five years' experience in the maintenance and cleaning of a large working facility or plant operation preferred.
Must have a sound technical understanding and experience with all housekeeping techniques housekeeping tools.
Sound technical understanding and experience with all building systems, maintenance trades, and tools.
Basic computer skills and knowledge including the ability to process e-mail, complete data entry and generate word documents.
Must be able to obtain and maintain valid Level 2 Missouri Gaming license.
Must hold a valid Commercial Driver's license, Class C with passenger endorsement.
Must be able to receive and maintain all required certification.
Must complete all required company training.

Nice To Haves

Two to five years' experience in the maintenance and cleaning of a large working facility or plant operation preferred.

Responsibilities

Interact with all guests and team members to positively influence the guest and team member experience.
Demonstrate resiliency when faced with difficult situations under all types of business conditions.
Work effectively and courteously with fellow team members.
Assure the Facilities Maintenance Department is in compliance with all regulations, company policies and alcohol controls.
Adhere to regulatory, departmental and company policies in an ethical manner and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to define situations requiring the attention of supervisory personnel.
Seek to resolve all situations in a manner that maintains positive guest relationships.
Maintain constant awareness of staffing levels monitoring attendance and taking necessary action through progressive disciplinary standards when necessary.
Interview, hire and train to maintain adequate staffing.
Review and manage financial data for the Facilities Department including meeting and reviewing monthly budgets, reviewing P & L and department checkbook information with Department Manager on a weekly basis.
Monitor and maintain inventory of tools and supplies used in daily maintenance and in the construction of internal projects effectively reducing project and operational expenses.
Maintain strong communication with venders and internal department managers.
Evaluate and research new technologies as a means of controlling departmental costs throughout the facilities department.
Oversee and assure high standards of guest service and work closely with other departments in this regard.
Ensure projects are completed in a timely and cost efficient manner.
Communicate with team members ensuring they receive guidance, resources, training and information for superior job performance in the design, development and construction of projects.
Ensure team members have a thorough understanding of ALL DEPARTMENT policies and procedures relating to proper tool usage, correct lifting techniques, confined space and lockout tag-out procedures.
Train and provide guidance to all maintenance staff on procedural aspects dealing with all department systems, their operation and maintenance.
Ensure team members have been trained on emergency procedures and what the departments roll is when dealing with a natural disaster or fire.
Create, review and approve disciplinary actions and positive recognitions.
Promote the opportunity for growth and development within the department and throughout the property as a whole.
Perform other duties as assigned.