Facilities Services Senior Director

Whataburger•San Antonio, TX

3d•Hybrid

About The Position

As a Facilities Services Senior Director, you'll lead the strategies, programs, and teams that keep our restaurants operating at their best. By developing scalable facilities and asset management solutions, you'll help drive restaurant readiness, operational excellence, asset reliability, and financial performance across the business. In this role, you'll Make a Difference by creating maintenance strategies that improve restaurant uptime, service quality, and long-term asset performance. You'll Serve with Heart by ensuring our restaurants have the safe, reliable facilities they need to deliver exceptional experiences for Team Members and Guests. You'll Win as One by partnering across Operations, Finance, Development, Supply Chain, Technology, and Human Resources to align facilities services with business priorities. And you'll Move Forward Boldly by driving innovation, continuous improvement, and data-driven decisions that strengthen operational performance and support future growth.

Requirements

Bachelor's degree or equivalent work experience.
12+ years of experience in facilities services, maintenance operations, or related fields.
Experience leading multi-site operations and maintenance organizations.
Experience developing and executing operational and financial strategies.
Expertise in facilities services, asset management, and lifecycle planning.
Experience managing large budgets, forecasts, and business cases.
Experience leading leaders and developing high-performing teams.
Strong financial, analytical, and problem-solving skills.
Ability to influence decisions across diverse stakeholder groups.
Ability to adapt to and learn the technology platforms, systems, applications, and equipment used in the role.

Nice To Haves

Experience supporting large-scale restaurant, retail, hospitality, or multi-unit operations.
Experience leading enterprise maintenance or facilities services programs.
Expertise in vendor strategy, contract management, and service delivery optimization.
Experience with capital planning and asset investment strategies.
Experience driving organizational change and continuous improvement initiatives.
Experience using operational and financial metrics to drive business performance.
Experience building cross-functional partnerships with senior leaders.
Experience developing long-term workforce and succession strategies.

Responsibilities

Lead facilities services operations across multiple markets.
Develop strategies that improve asset reliability and restaurant readiness.
Create operational and financial plans that support business objectives.
Analyze performance, workforce, and financial trends to identify opportunities and risks.
Partner with Finance on budgets, forecasts, and business cases.
Lead enterprise maintenance programs, standards, and service models.
Develop asset management and lifecycle strategies.
Optimize staffing, vendor, and service delivery models.
Lead and develop multiple levels of leadership.
Build succession plans and strengthen organizational capability.
Influence cross-functional business decisions and priorities.
Champion continuous improvement, standardization, and service excellence.
Ensure compliance with safety, governance, and financial control standards.
Perform other duties as assigned.

Benefits

Competitive Weekly Pay
Relocation package provided
Bonus Program
5 weeks of PTO Starting on Day One
Flex Weeks
Paid Corporate Holidays
Paid Parental Leave
401(k) match $1/$1 up to 4%
Competitive Medical, Dental, and Vision Benefits
Short-term and Long-term Disability Benefits
Opportunities for Career Development and Growth
Whataburger Family Foundation - Scholarship Program (dependents also eligible) and Hardship Grant Assistance
Cell Phone Service Discounts
Computer & Software Discounts
Fitness / Gym Discounts
Awards and recognition for all you do
Retirement Celebration Program