facilities services manager, Mid Atlantic Region (Charlotte, NC)

Starbucks•Charlotte, NC

1d•Onsite

About The Position

FSMs maintain and enhance the Coffeehouse condition across a portfolio of stores. Using teamwork and a supplier network, they optimize investment and budget to enable Operations to deliver The Starbucks Experience while maintaining brand standards. Models and acts in accordance with Starbucks guiding principles.

Requirements

High School diploma or GED or 4 + years of US military experience.
Valid driver’s license
Intermediate knowledge of database queries and analysis
Intermediate knowledge of Microsoft Office Suite applications, particularly Excel and Outlook
Ability to communicate clearly, concisely and in a timely manner, both orally and in writing
Affiliated systems management experience i.e. Work task management program, enterprise data
3+ years reporting, mobile business applications
3+ years Facilities, construction or related mechanical trade, with experience managing service and maintenance vendors
3+ years Capital and Expense budget accountability
3+ years Project management and preventative maintenance programs
3+ years Retail or restaurant chain operations
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Negotiation skills - Ability to negotiate rates, terms and administer contracts with a supplier network
Knowledge of general construction
Knowledge of standard building trades

Nice To Haves

Bachelor's degree in facilities or construction management, architecture, or business related field

Responsibilities

Present business metrics, status/timelines and KPIs to influence partnership and Operations ownership for condition and quality
Identify solutions for complex problems within the defined SOP of our business.
Successfully manage competing priorities while ensuring all impacted parties are aligned
Forecast, execute and manage tasks for R&M and Facilities Capital investment within budget tolerance aligned with Store condition for areas of responsibility and execute SOX compliance tasks
Manage supplier performance to optimize cost, service, and meet financial targets for their assigned area of responsibility
Oversee a portfolio of 150+ coffeehouses
Manage an annual capital plan of $2.0M+
Manage an expense plan of $6.0M+

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100%25 upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement