Facilities Service Representative

Penn State University • Benner Township, PA

18h • Onsite

About The Position

The Office of Physical Plant is seeking applicants for a Facilities Service Representative to support campus operations by receiving, triaging, processing, and dispatching both emergency and routine maintenance service requests. These positions fall under the Office of Physical Plant (OPP) Work Reception Center team. This is a second shift position with hours from 3:00 PM to 11:00 PM.

Requirements

• General Equivalency Diploma (GED) or High School (HS)
• 2+ years of relevant experience; or an equivalent combination of education and experience accepted
• Required Certifications: None

Responsibilities

• Receive and prioritize maintenance service requests (routine and emergency) via phone, radio, and electronic communication
• Dispatch skilled trades technicians using a 2-way radio system and telephone communications
• Utilize customized software systems and other internal databases to create work orders, track service requests, and maintain records
• Track progress of active work orders, follow up for updates, and ensure accurate closure of completed jobs
• Analyze submitted and completed work orders, conduct trends analysis, and present findings
• Process technician callouts using the overtime rotation and rapid dialing system during nights, weekends, holidays, and emergencies
• Receive critical facility alarms and coordinate emergency notifications with appropriate personnel; communicate maintenance statuses or delays
• Issue, track, and troubleshoot physical keys and key systems; maintain accurate records for contractors and employee key usage
• Generate and distribute routine logs and reports
• Assist with the coordination of emergency events, including completing emergency event documentation and organizing resources needed for repairs
• Assist departmental areas with rotating overtime opportunities utilizing the automated dialing system or manual calling when needed
• Maintain administrative records, support office projects, and ensure compliance with University policies and procedures
• Provide essential services on-site desk coverage during university closures, delays, holidays, and other critical operational periods

Benefits

• Comprehensive medical, dental, and vision coverage
• Robust retirement plans
• Substantial paid time off which includes holidays, vacation and sick time
• Generous 75% tuition discount, available to employees as well as eligible spouses and children

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees