Facilities Service Coordinator – Ronkonkoma, NY (Operations)
About The Position
OneService Commercial Building Maintenance, Inc., a division of the trusted OneService Companies, is dedicated to delivering exceptional services in commercial building maintenance, uniform security, and concierge solutions. Our commercial clients include a diverse group of building owners, property managers, developers, and facility managers, all of whom rely on our expertise to maintain and enhance their properties. On the residential side, we proudly serve property managers of apartment complexes, gated communities, homeowner associations (HOAs), condominiums, and cooperatives, ensuring seamless operations and exceptional service tailored to their unique needs. For over 35 years, OneService has proudly operated as a privately held, family-owned business. Our ownership and senior management remain deeply involved in the daily operations, ensuring a hands-on approach to excellence. Committed to our customers, we are relationship-focused and available 24/7, with a strong emphasis on resolving service issues the same day they arise. OneService is seeking an experienced Facilities Service Coordinator for a full-time, on-site position in Ronkonkoma, NY.
Requirements
- Prior experience in facilities service coordination, maintenance dispatch, vendor coordination, or a closely related role is required.
- Must be able to step into the position with established experience managing work orders, contractors, escalations, and multiple open service requests with minimal training.
- Strong communication skills.
- Strong organization skills.
- Strong problem-solving skills.
- Strong follow-through skills.
Nice To Haves
- Experience with MaintainX or a similar work-order management system is preferred.
Responsibilities
- Manage facility service requests from initial receipt through completion.
- Create and maintain work orders.
- Dispatch appropriate vendors and contractors.
- Confirm arrival and completion of services.
- Obtain required photographs and documentation.
- Provide status updates on service requests.
- Handle escalations and complex service issues.
- Ensure each ticket is properly closed.
Benefits
- Health Benefits Available to Full-Time employees after 90 days of employment.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Sick Days
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
