Facilities & Security Associate

Dime Bank•Norwich, CT

5d•Onsite

About The Position

The Facilities and Security Associate supports the daily operations, safety, and security of Dime Bank facilities by coordinating maintenance activities, managing access control systems, and maintaining effective vendor relationships. This role manages the efficient handling of help desk requests, mailroom operations, and facility inspections while maintaining compliance with internal policies and regulatory requirements. The Associate also assists with data analysis, reporting, and special projects, contributing to a secure, well-maintained, and operationally effective workplace while ensuring compliance with Bank policies and procedures.

Requirements

Strong attention to detail, confidentiality, and the ability to respond to urgent situations are essential.
2+ years of facilities, operations administrative or security support experience preferred
Strong organizational, problem-solving, communication, and multitasking skills
Ability to organize, prioritize tasks and manage competing deadlines
Excellent interpersonal, verbal and written communication skills.
Capable of working independently, managing priorities and making decisions.
Proficiency in Microsoft Office Suite and demonstrated ability to utilize technology to find, evaluate and gather data.
Ability to handle confidential information with professionalism and discretion

Nice To Haves

Associates degree preferred or equivalent combination of education and experience

Responsibilities

Manage and process help desk requests including security access changes, keys, badges, codes, combinations, and facility or supply-related needs in a timely manner.
Coordinate and meet with facility and security vendors for scheduled inspections (fire/sprinkler, elevator, security systems), service appointments and building maintenance requests. Maintain required vendor due-diligence documentation and service records.
Review, validate, and process vendor invoices for facility services, postage, supplies, and coin machine operations.
Oversee mailroom operations including sorting, delivery, postage machine management, outgoing mail processes, and courier vendor oversight.
Monitor, maintain, and order office supplies, forms, and general facility resources.
Review daily security reports, monitor access control, video systems and alarm systems, research footage, support incident response as needed, and escalate concerns as appropriate.
Conduct data analysis for facility and security functions and prepare monthly operational reports.
Assist with compliance efforts, updates to security policies and procedures, and staff education on security systems and incident protocols, preventative measures and reporting protocols.
Organize, maintain, and issue building keys/access badges; monitor access control, alarm systems, and surveillance platforms.
Support recycling, shredding, and workplace organization initiatives.
Assist the Facilities & Security Manager with employee relocations, investigations, and special projects; collaborate with law enforcement, and internal departments.
On occasion, handle light maintenance tasks such as shoveling, sanding, changing light bulbs, hanging artwork, programming HVAC units, and addressing minor plumbing or electrical issues.
Conduct regular branch, office and property evaluations onsite to identify and address any safety concerns or other issues in a timely manner.
Prepare and maintain records and reports related to building safety, equipment condition, and facility systems.
Participate in developing policies and procedures related to facility use, supplies, and security; support the creation and upkeep of cleaning, repair, and maintenance schedules.
Support fixed asset and tax-related facility functions as assigned.