Facilities & Procurement Manager

H&M Group•New York, NY

6d•Hybrid

About The Position

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. At H&M, we want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. As a Facilities & Procurement Manager, you own and lead facility management and asset performance across the sales market, ensuring stores are safe, compliant, cost‑efficient, and operationally excellent throughout their lifecycle. You drive FM strategy, maintenance delivery, supplier governance, and continuous improvement while enabling strong collaboration and performance. This role has the Facilities Managers and Procurement Specialist roles reporting into it. This hybrid role reports into our Expansion Manager and is based out of New York Support Office.

Requirements

Bachelor’s degree in Facility Management, Engineering, Business Administration, or similar
5+ years’ experience in facility management, preferably retail or multi-site operations
Strong planning, prioritization, and analytical skills
Strong facilities and asset management expertise
Budgeting, planning, and performance management skills
Service-oriented with strong stakeholder management skills
Resilient, accountable, and continuous improvement focuse
Advanced English communication skills (written and spoken)
Proficient in MS Office applications
Proven experience leading teams and complex projects in a matrix organization
Proven experience leading large FM vendor set ups, such as IFM and similar operating models

Responsibilities

Set and execute the Facilities Management strategy aligned with global direction
Plan and prioritize maintenance based on risk, lifecycle cost, and business impact
Ensure long-term asset performance and store availability
Secure structured handover of completed projects from Construction into operation
Responsible for all planned and reactive maintenance within the FM service scope
Secure professional, effective, and timely facilities service delivery to minimize operational disruption
Secure and manage a strong and effective supplier base
Optimize maintenance and service costs through smart sourcing, framework agreements, and performance‑based supplier management
Support budgeting and forecasting of FM OPEX and CAPEX
Ensure service levels, compliance, and cost efficiency
Ensure store environments are safe for customers and colleagues
Secure compliance with local and global regulations, audits, and corporate standards
Secure high data quality in FM systems (e.g. Planon) to enable precise and well‑motivated FM CAPEX and OPEX plans
Actively use data and benchmarks to drive continuous improvement and informed decision‑making
Ensure transparent, structured communication with stakeholders across service and improvement of lifecycles
Identify inefficiencies and lead continuous improvement initiatives in FM service delivery
Capture lessons learned and shared best practices within and across markets
Lead and develop the Facilities Management team within the Sales Market
Set clear priorities, responsibilities, and performance expectations for FM resources and partners
Develop FM competencies and ensure a future‑ready FM organization
Ensure effective collaboration with key stakeholders such as Sales teams, Operations, Expansion, and Global C&F team