(Hybrid) Facilities Operations System Specialist Senior - Administrative Support Services

West Virginia University • West Virginia, WV

9d • Hybrid

About The Position

The Facilities Operations Systems Specialist Senior position reports to the Associate Director of Scheduling, Systems, and Warehousing Operations for Facilities Operations and assists the Facilities Operations Systems Specialist Senior with the administration for Facilities Operations (FO) systems. This includes daily support, executing test plans, identifying opportunities for improvement, and developing and coordinating reporting across all FO systems.

Requirements

• Bachelor’s degree in computer science, information systems, engineering, business or related field required.
• A minimum of four (4) years experience in the demonstrated ability to research, develop and apply technical solutions to support organizational operations, training, reporting, and archival needs.
• Specific experience with design, configuration of business processes, and administration of an ERP.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.
• Excellent communication skills, both written and verbal.
• Ability to interact with all levels of staff throughout various organizations.
• Ability to communicate and train complex, technical terms and processes to cross functional groups.
• Ability to read and understand documents such as Technical Specifications, Solutions Approach, standards, specifications, reports, etc.
• Demonstrated experience and knowledge of facilities management systems, financial systems (i.e. Oracle, SAP, etc.), eprocurement tools, etc.
• Knowledge of techniques for retrieving, compiling and integrating data from different databases.
• Demonstrated ability to develop technical documents, including procedures and reports that are professional in quality and appearance, as well as correct in content.
• Ability to manage and prioritize multiple work assignments and ensure timely and quality completion.
• Ability to perform tasks independently, to complete tasks by specific deadline dates, and problem solving associated with these tasks.
• Ability to reason logically, analyze, and solve complex issues or problems.
• Ability to reason logically as well as analyze the impact of available options towards resolution.
• Demonstrated offer corrective action and present solutions.
• Ability to design reports with analysis that allows for effective summarization of results.
• Experience leading projects and diverse teams.
• Demonstrated ability to work within a team environment and manage conflict.

Nice To Haves

• Experience with ORACLE Primavera Unifier preferred.
• Experience in BI Publisher Reports customization & development preferred.
• Experience in an eprocurement tool preferred.
• Graduate degree preferred.

Responsibilities

• Serve as primary application administration for FO systems.
• Lead the development and performance of test plans, coordinating testing with key functional users, and documenting results.
• Work with other technical support groups, both internal and external, to provide solutions to the ABS team and its customer’s technology requests and needs.
• Serve as project lead on FO systems projects, leading cross functional teams.
• Identify functionality issues, document potential solutions, and work with other technical support groups, both internal and external, to provide solutions to the FO teams and its customer’s technology requests and needs.
• Be assigned various process improvement projects utilizing system functionality.
• Enhance current system capabilities and develop tools to access intended results.
• Work to streamline FO business functions and guide all groups to implement and comply with best practices and workflows.
• Develop, support, and cross-train areas of responsibility to other FO team members in like business practices and how they relate to the systems’ purpose.
• Help all groups adapt to best method workflows and practices.
• Serve as the lead in mining and compiling data, report writing, and dashboard development across all sections of FO systems.
• Provide outstanding support through the reporting information as appropriate to the level utilizing the data.

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks.
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior