Facilities Operations Manager

Oak Ridge Associated Universities•Oak Ridge, TN

2d•Onsite

About The Position

The FTD Facilities Operations Manager leads all ORAU Maintenance and Custodial Department operations, including planning and scheduling maintenance work, managing preventive maintenance programs, supervising staff and subcontractors, and overseeing service contracts and facility systems such as WorxHub and BMS. This role ensures high-quality customer service, operational efficiency, safety compliance, and effective employee performance, training, and development. The manager also supports budgeting, inventory control, troubleshooting, and tracking departmental goals while ensuring compliance with Department of Energy (DOE) and other facility requirements.

Requirements

Bachelor’s degree in Facility Management, Business Administration, Maintenance Technologies or related discipline and 4-6 years of job-related experience.
An equivalent combination of education and experience performing duties as described may be substituted for the minimum requirements.
Broad knowledge of general building trades with a more in-depth knowledge of building mechanical and electrical systems.
Extensive experience developing, planning, and coordinating building equipment and system repair projects and small-scale building related construction projects from conceptual stage through completion.
Requires a thorough knowledge of building maintenance and both maintenance and construction safety regulations, PPE requirements, and accident prevention measures.
Requires outstanding leadership, interpersonal, and customer service skills with the ability to communicate easily and effectively with employees at all levels of the organization.

Responsibilities

Provide overall leadership and direction of the Maintenance and Custodial Department.
Establish departmental goals and performance standards aligned with organizational objectives.
Ensure compliance with all company and departmental policies and procedures.
Plan, prioritize, and direct daily operations; allocate resources; manage staffing, recruitment, performance management, employee development, scheduling, and personnel actions.
Oversee capital and GPP-funded projects, ensuring proper planning, budgeting, execution, safety, quality, and regulatory compliance.
Lead and administer the departmental safety program. Conduct weekly Maintenance Natural Work Team (NWT) safety and planning meetings and partner with the FTD Safety and Quality Control Specialist to ensure compliance with all safety policies and regulatory requirements.
Direct the Maintenance Quality Program to ensure all work meets established specifications, service standards, and customer expectations.
Maintain strong communication with leadership, building representatives, and staff to promote continuous improvement and service excellence.
Develop and sustain a skilled workforce by overseeing employee training, certifications, and competency development to meet current and future operational requirements
Manage and monitor subcontracted maintenance and service providers, including custodial services, specialized craft support, elevator systems, fire protection and alarm systems, HVAC, UPS, and automated building controls, ensuring contract compliance, quality, and performance.
Oversee inventory control and lifecycle management of departmental tools, equipment, and materials to ensure operational readiness and fiscal responsibility.
Provide direct operational and administrative support to FTD leadership within assigned skill sets and areas of operational management, ensuring effective execution of departmental goals, projects, and daily facility operations.