Facilities Operations Manager

T5 Data Centers•Denton, TX

2d•Onsite

About The Position

The Facility Operations Manager (FOM) has overall responsibility for all aspects of data center management and operations throughout the year. They will create an unwavering attitude and commitment to safety and reliability within the Data Center as they build a team of SME’s, Technicians, Supervisors, and outside vendors and contractors capable of achieving the goal of 100% availability of the data hall spaces. The FOM will drive full compliance with all T5 and client policies and procedures by fostering an environment of continuous improvements to the operation by creating an expectation of learning and development of their staff.

Requirements

Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 5-7+ years’ experience in mission critical environments
Minimum 5 years direct management of non-exempt shift-based employees
Strong verbal and written communication skills required for working effectively with Account Director, team members, vendors, and customers on daily data center operations
Exceptional written technical proficiency to support the creation and revision of process documentation (MOPs, SOPs, and EOPs) and other relevant business documents and correspondences
Above average problem-solving and analytical skills for evaluating a situation, identifying solutions, and working with leadership and teammates to resolve
Exceptional time management skills and the ability to prioritize work in a fluid environment
Embraces a team-based mentality by building positive morale and team spirit, supporting teammates efforts to succeed, and recognizing teammates accomplishments
Able to function effectively and maintain focus in high-pressure situations
Has a “can-do” customer service attitude who is conscientious and takes personal pride in their work
Has high degree of attention to detail and completes tasks on time
Able to follow instructions, respond to management direction, and volunteer readily when asked
Able to handle changing needs and priorities accurately and professionally
Able to read and understand electrical and mechanical manuals, drawings, and sketches
Able to work proficiently and safely with hand tools and power tools

Nice To Haves

Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations

Responsibilities

Direct responsibility for the entire process of managing the complete physical asset pertaining to the safe and sustainable Operation and Maintenance of the critical and noncritical data center infrastructure equipment and systems
Build a staff of qualified SME’s, technicians, and managers with the necessary critical mindset, technical and organizational skills to deliver Total Availability (100% uptime) to T5’s customers while minimizing risk
Manage power and cooling capacity and monitor environmental conditions within the Data Halls
Resolve all electrical, mechanical, BMS, and Fire Protection System issues in the data center while minimizing risk and business impact and communicate issues to management and customers in a timely manner
On-call 24x7 to respond to all data center emergencies
Act as the single point-of-contact for all facilities-related issues, including, but not limited to PM and CM schedules, new business, projects, budgets and expansion and staffing
Manage day-to-day facilities support and operations staff, including coaching, progressive discipline, and separation, when necessary
Oversee the development, accuracy, and enforcement of site-level operating procedures and other documentation as necessary
Manage oversight from preventive maintenance inspections and provide guidance on how to address issues
Determine actionable items to address Quality Control review results
Implement and develop standards for using the Computerized Maintenance Management System (CMMS) to manage all planned and unplanned data center work
Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials
Manage access requirements to the Data Center(s) ensuring the appropriate access control lists are maintained and reviewed regularly
Customize planned maintenance procedures and schedules to follow best practices and OEM recommendations
Assist and plan with clients on all facility-related issues
Responsible for working with the Account Director to identify, document, and implement new policies and procedures as needed
Enforce strict adherence to Customer SLA parameters and Change Control activities, review and approve with the client all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations
Manage site safety and environmental compliance
Responsible for the development and execution of annual opex and capex budgets to the degree necessary to comply with the expectations of the SOW
Approve all facility invoices per the established site process
Work closely with T5HR to identify, evaluate, and hire new employees; ensure new employees are onboarded in a timely manner
Set, review, and approve employee work/PTO schedules, audit and process employee time and payroll
Ensure that T5 training expectations are met and audit the process monthly
Identify, vet, and approve all sub-contractors who will perform work on-site
Develop PM contract scopes-of-work, negotiate contract terms and conditions, and ensure contract terms are fulfilled
Manage onsite special projects as assigned