Facilities Operations Manager - University of Maryland

Capstone on Campus Management LLC•College Park, MD

3h•$86,000 - $90,000•Onsite

About The Position

The Facilities Operations Manager is responsible for overseeing all facilities and custodial operations at South Campus Commons at the University of Maryland. This role provides leadership for the Facilities team, including training, supervision, and performance management of staff. This position develops, implements, and oversees maintenance, cleaning, and preventive maintenance programs to ensure a safe, clean, and well-maintained residential community. This position also works closely with campus partners to support a high-quality housing experience and ensure efficient day-to-day operations.

Requirements

High School diploma required.
7-10 years of full-time experience in facilities management.
Previous experience gathering and analyzing data, creating reports, and managing budgets.
This position requires onsite attendance Monday through Friday, during Facilities Office hours. Evening or weekend availability may be required during peak periods, move-in/move-out operations, and special events.
Knowledge of building systems such as chilled water HVAC systems, fan coil units, Plumbing, Electrical, Fire/Life Safety.
Strong communication and interpersonal skills with the ability to collaborate effectively residents, staff, and campus partners.
Proficiency with Microsoft Office, student housing management software and work order management systems.
Ability to operate standard office equipment (e.g., copier, computer, telephone).
Experience supervising full-time staff.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and competing priorities in a dynamic environment.
Ability to lift and/or move up to 50 pounds.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Oversee all building maintenance, cleaning, and custodial services across the residential community of seven buildings and 2,195 residents, ensuring consistent and high-quality service delivery in all interior and exterior spaces.
Ensure all facilities are maintained to high standards of cleanliness, safety, and functionality, including residential units, common areas, hallways, amenities, and outdoor spaces.
Develop, implement, and continuously evaluate preventative maintenance programs to support long-term asset preservation, reduce equipment downtime, and extend the life of building systems and infrastructure.
Monitor, prioritize, and respond to facility-related work orders, service requests, and emergency issues in a timely and effective manner to minimize disruption to residents and operations.
Conduct regular inspections of facilities and custodial work to ensure compliance with established standards, identify maintenance needs, and address deficiencies proactively.
Coordinate with internal teams and external vendors to ensure efficient completion of maintenance and cleaning tasks.
Maintain accurate documentation of maintenance activities, inspections, and service outcomes to support operational tracking and reporting.
Train, supervise, and evaluate approximately 20 Facilities team members, ensuring all staff are properly onboarded, trained in procedures, and equipped to perform job duties effectively.
Provide ongoing coaching, mentorship, and performance feedback to support employee development, improve job performance, and reinforce service standards.
Conduct regular performance evaluations and hold accountability conversations to ensure expectations are clearly communicated and consistently met.
Schedule, assign, and adjust staff work assignments to ensure appropriate coverage across all shifts, seasonal demands, and operational needs.
Oversee daily workflow and task delegation to ensure efficiency, timely completion of responsibilities, and balanced workloads among team members.
Foster a positive, respectful, and service-oriented team culture that emphasizes accountability, collaboration, and pride in maintaining a high-quality residential environment.
Address personnel issues and performance concerns in a timely and professional manner, following established policies and procedures.
Support ongoing staff training and professional development initiatives to strengthen skills, improve retention, and enhance overall team effectiveness.
Monitor ongoing operational needs across facilities, identifying trends, recurring issues, and areas requiring additional attention or resources.
Collaborate with team members and campus partners to align maintenance and cleaning schedules with turn, special events, and operational demands.
Recommend and implement process improvements, best practices, and operational enhancements to strengthen service delivery, increase efficiency, and support long-term asset preservation.
Utilize data, reporting tools, and inspection findings to inform planning decisions and improve overall facilities management strategies.
Oversee payroll processing and timekeeping procedures for Facilities staff, ensuring accuracy, compliance with organizational policies, and timely submission.
Manage inventory control systems for cleaning supplies, tools, equipment, and facility materials, ensuring adequate stock levels and cost-effective purchasing practices.
Oversee key management systems, including distribution, tracking, and security protocols to ensure controlled access to residential and operational spaces.
Coordinate trash and recycling operations, ensuring timely collection, proper disposal, and compliance with sustainability initiatives and campus environmental standards.
Support safety and compliance efforts by ensuring adherence to health, safety, and operational regulations, including routine inspections and corrective action follow-up.
Maintain availability for emergency response, except when otherwise coordinated with the supervisor. Provide support to after-hours duty staff, including potential on-site response during emergencies.
Monitor financial performance to ensure all expenditure remains within approved budget parameters.
Collaborate with Accounts Payable to ensure accurate invoice coding and proper allocation of expenses.
Manage vendor and contractor relationships and monitor performance to ensure compliance with contract terms and service expectations.