Facilities Manager

JLL•Charlotte, NC

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. FACILITIES MANAGER POSITION OVERVIEW The Facilities Manager is responsible for managing an executive office location and overseeing all line of business and third-party relationships within the assigned building. This role requires systems administration of a computerized maintenance management system (CMMS), facility service request (FSR) system Corrigo, comprehensive reporting, facilities support, and direct client engagement. The Facilities Manager will ensure operational excellence, compliance with all regulations, and exceptional service delivery across assigned facilities.

Requirements

Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
Minimum of 8 years industry experience in corporate environment, third-party service provider, or consulting capacity
Proficiency in CMMS systems with supervisory responsibilities
Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint)
Proficiency in MS SharePoint
Knowledge of Corrigo FSR system administration and reporting
Understanding of building systems and facility operations
Strong organizational and management capabilities
Excellent interpersonal and supervisory skills
Strong verbal and written communication skills
Exceptional presentation skills
Ability to matrix manage both technical and administrative staff
Ability to oversee multiple facilities with different functions
Proven ability to manage vendor performance during standard and off-hours, including weekends when necessary
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

MBA or advanced degree in related field
Experience in matrix management organizations
Knowledge of real estate, telecommunications, furniture systems, accounting, and advanced building systems
Experience with portfolio-wide facility management initiatives
Demonstrated track record of cost reduction and productivity improvement programs
Experience with JLL-specific processes and systems (JCAP, SOPs)
Background in executive office or corporate headquarters environments
Certification in Facilities Management (CFM) or similar professional credentials

Responsibilities

Manage the performance and outcomes of all requested facility services in accordance with established standards, processes, and procedures
Maintain interface with third-party owners, ensuring total contract compliance, accurate and timely reporting, and resolution of critical tenant relations issues
Ensure compliance with portfolio-wide initiatives and all local, state, and federal laws and regulations pertaining to facility operations
Manage and oversee site operations in accordance with all agreed policies, procedures, and contract scope
Coordinate internally with cross-functional teams including security and capital projects
Oversee JLL Corrigo work order process, systems, and associated data continuity for central and facility management/reporting
Manage CMMS system administration to maximize Corrigo capability and ensure database integrity and standardization
Comply with all client CMMS standards and specifications
Work with central team managers to optimize and enhance systems, including configuration of notification messages, print formats, and communication mechanisms
Develop and deploy inspection, assessment, and audit forms supporting building facility and engineering teams
Track all asset information, including spare parts and documentation
Ensure compliance with JLL processes (Corrigo, JCAP, SOPs)
Prepare, submit, and manage facility budgets aligned with client goals and objectives
Track budget variances and ensure smooth recovery processes
Support implementation of innovative programs and processes that reduce operating costs and increase productivity
Plan, schedule, coordinate, and assign all frequency and work type maintenance activities using industry and client best practices
Assist with vendor management for maintenance services including janitorial, mechanical, electrical, plumbing, carpentry, critical systems, and HVAC
Support the sourcing SME and area/site managers through the vendor contract procurement process
Supervise vendor performance during normal and off-hours, including weekends when necessary
Maintain liaison with facilities technicians and management regarding work execution, schedule alterations, and manpower status
Collect data and collaborate with operations team to optimize maintenance programs
Implement short and long-term projects for the client
Oversee activities to support site operations including moves/reconfigurations, events, safety programs, reception, and mail services
Proactively develop and manage client relationships, ensuring expected service levels are achieved
Comply with all requirements of client contracts and meet or exceed key performance indicators
Deliver exceptional quality of service to clients, as reflected by client feedback
Provide comprehensive facilities support and direct client engagement
Support excellent onboarding, training, and team building initiatives
Actively foster an environment of teamwork, cooperation, performance excellence, and personal success
Participate in individual performance management programs and personal development planning
Align with facilities leadership team and act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics, and Excellence
Matrix manage both technical and administrative staff
Oversee multiple facilities with different functions