Facilities Manager, NY Metro

KITH

20h•$70,000 - $80,000•Onsite

About The Position

The Facilities Manager, NY Metro is responsible for the physical integrity, maintenance, and operational readiness of Kith’s NY area retail and f&b stores. This role serves as the on-the-ground facilities lead for the region, ensuring all locations meet Kith’s standards for safety, brand environment, and operational functionality. This role requires a hands on operator who understands the demands of luxury retail environments and can manage a diverse set of physical spaces from high-traffic flagship environments, while also effectively communicating with HQ business partner. The Facilities Manager will own vendor relationships, preventive maintenance programs, project coordination, and emergency response protocols across the NY Area.

Requirements

4+ years of facilities management or building operations experience, preferably in luxury retail, hospitality, or a multi-site environment
Familiarity with New York building codes, fire safety compliance, and ADA requirements
Prior experience supporting capital projects or retail/f&b construction phases
Multi site management background
Working knowledge of HVAC, electrical, plumbing, life safety systems, kitchen equipment and general building mechanics
Proven vendor and contractor management experience sourcing, oversight, and accountability
Strong communication skills and comfort operating cross-functionally with store leadership and corporate teams
Proficiency in facilities management software, work order systems, or comparable tools
Ability to travel regularly and as needed

Nice To Haves

CFM (Certified Facility Manager) or FMP (Facilities Management Professional) designation a plus

Responsibilities

Oversee day-to-day facilities operations across all seven NY locations, ensuring each environment is fully functional and brand-appropriate at all times
Execute and manage a preventive maintenance program covering HVAC, electrical, plumbing, lighting, flooring, fixtures, exterior areas, and all restaurant related equipment.
Conduct regular site walkthroughs at each location to identify repair needs, safety concerns, and maintenance gaps before they impact store operations
Coordinate and manage emergency repairs, minimizing disruption to store hours, the customer experience, and team operations
Maintain a centralized facilities log and service request tracker for all NY locations
Source, vet, and manage approved vendors and contractors for maintenance, repair, and facilities services across the market
Issue and manage work orders, ensuring timely completion, quality standards, and cost accountability
Negotiate service agreements and ensure all vendor work adheres to Kith standards and applicable codes
Maintain an approved vendor directory for each location, segmented by trade and service type
Partner with the Senior Dir Global Retail Ops and Store Expansion teams on improvement projects, refreshes, and new build-outs
Act as the on-site facilities point of contact during renovations, ensuring minimal operational disruption
Track project timelines, punch lists, and contractor deliverables, escalating gaps as needed
Ensure all NY locations remain compliant with local building codes, fire safety regulations, health and safety requirements, and ADA standards
Manage routine safety inspections, fire system testing, and emergency equipment checks across the market
Uphold and enforce Kith’s facilities and brand environment standards, ensuring physical spaces reflect the brand’s quality expectations at every location
Maintain documentation for permits, inspections, warranties, and equipment service records
Manage the NY facilities budget in partnership with the Senior Dir Global Retail Ops and Store Expansion teams tracking spend against plan and flagging variances
Provide regular reporting on maintenance activity, vendor performance, project status, and facilities KPIs to the reporting leader
Identify cost-saving opportunities through vendor consolidation, preventive maintenance efficiency, and contract renegotiation
Collaborate closely with NY store leadership to address facilities needs that impact team and customer experience
Serve as the primary facilities escalation point for store directors and operations managers across the market
Partner with Security, Visual Merchandising, and Operations teams on space-specific needs, installations, and set-up requirements