Facilities Manager

Cushman & Wakefield•San Diego, CA

8d•Hybrid

About The Position

The Facilities Manager supports the day-to-day facilities operations across Sony PlayStation locations in San Diego and Orange County within a fast-paced environment in the video game industry. This role coordinates facilities personnel, engineering services, vendors, financials, maintenance programs, and workplace services to ensure buildings are safe, reliable, well-maintained, and operated to a high standard. The Facilities Manager works closely with Sony PlayStation stakeholders and the Cushman & Wakefield facilities team to deliver responsive service and support the current and future needs of the business.

Requirements

Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, Engineering, or a related field required.
Minimum of 5–7 years of commercial facilities management, campus environment, corporate real estate, and/or property portfolio management experience.
Experience with construction, engineering, maintenance, and multiple facets of property operations and building management preferred.
Experience coordinating or leading facilities personnel, engineering resources, vendors, and service providers.
Experience working directly with clients, business stakeholders, employees, or building occupants in a service-oriented environment.
Experience managing vendor contracts, service delivery, proposals, pricing, and performance.
Experience with facility financial management, including budgeting, forecasting, accruals, purchase orders, invoice management, expense tracking, and variance analysis.
Experience with critical systems environments and coordinating business-critical maintenance activities preferred.
Experience developing and implementing programs to improve operational efficiency and reduce costs preferred.
CMMS/work-order management experience preferred.
Experience supporting facility projects, capital improvements, renovations, and equipment lifecycle planning preferred.
Certified Facility Manager (CFM), International Facility Management Association (IFMA), Building Owners and Managers Association (BOMA), or other relevant facilities, engineering, business, or technical certifications preferred.
Ability to read and understand construction specifications, drawings, and blueprints.
Proficient in understanding management agreements, scopes of work, and contract language.
Strong computer and systems knowledge, including proficiency with Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, and Teams.
Strong financial management skills, including budgeting, forecasting, financial tracking, accruals, and variance analysis.
Working knowledge of Building Management Systems (BMS), building infrastructure, maintenance programs, and facility monitoring systems.
Strong organizational skills with the ability to manage multiple priorities, vendors, projects, and operational issues simultaneously.
Ability to communicate effectively with client stakeholders, facilities personnel, engineers, vendors, landlords, and senior leadership.

Nice To Haves

Experience with construction, engineering, maintenance, and multiple facets of property operations and building management
Experience with critical systems environments and coordinating business-critical maintenance activities
Experience developing and implementing programs to improve operational efficiency and reduce costs
CMMS/work-order management experience
Experience supporting facility projects, capital improvements, renovations, and equipment lifecycle planning
Certified Facility Manager (CFM), International Facility Management Association (IFMA), Building Owners and Managers Association (BOMA), or other relevant facilities, engineering, business, or technical certifications

Responsibilities

Manage the day-to-day operations of assigned Sony PlayStation facilities, including custodial, life-safety, engineering, site services, and general maintenance, ensuring services are delivered in accordance with Cushman & Wakefield policies and client requirements.
Coordinate and provide direction to facilities and engineering personnel supporting assigned locations, ensuring priorities, service expectations, maintenance requirements, and operational needs are clearly communicated and executed.
Serve as a key facilities contact for Sony PlayStation stakeholders, responding promptly and professionally to requests and maintaining proactive communication regarding facility operations, maintenance activities, projects, risks, and service needs.
Supervise preventive and corrective maintenance programs relating to the interior and exterior condition, appearance, infrastructure, and operation of assigned facilities.
Conduct regular facility inspections and site walks to identify maintenance needs, operational risks, safety concerns, and opportunities to improve the workplace environment.
Manage service contracts and vendor relationships to ensure contracted services are delivered effectively and in accordance with established scope, pricing, performance expectations, and Service Level Agreements (SLAs).
Regularly review vendor performance, service quality, contract requirements, and pricing. Verify invoices against contracted services and approved pricing and address discrepancies as appropriate.
Coordinate vendor activities, including scheduling, site access, service delivery, maintenance, repairs, and projects, while minimizing disruption to Sony PlayStation business operations.
Respond positively and promptly to requests from client stakeholders and building occupants and ensure facility-related issues are appropriately prioritized, communicated, tracked, and resolved.
Maintain a proactive approach to facilities management by identifying recurring issues, operational risks, and facility needs and developing appropriate corrective actions.
Ensure site-specific documentation, records, operating procedures, inspection reports, compliance documentation, vendor records, Certificates of Insurance, drawings, maintenance records, and other required facility documentation are maintained accurately and completed on time.
Prepare, review, and provide initial approval as appropriate for budgets, financial reports, contracts, expenditures, purchase orders, invoices, and other financial activities related to assigned facilities.
Support preparation of annual operating budgets, quarterly forecasts, accruals, variance reporting, and business plans.
Track facility expenditures against budget, identify financial risks or variances, and provide clear explanations and recommendations to facilities leadership.
Assist in the development of capital budgets and multi-year facility plans, including equipment lifecycle replacement, deferred maintenance, facility improvements, infrastructure needs, and cost-reduction initiatives.
Collect, analyze, and report facility data, work-order activity, KPIs, vendor performance, and other operational metrics to provide an accurate assessment of facility performance and identify opportunities for improvement.
Utilize CMMS/work-order management systems to ensure service requests and maintenance activities are properly assigned, tracked, updated, and completed within established expectations.
Coordinate planned maintenance, shutdowns, repairs, and other activities that may impact building operations or the employee experience, including after-hours or weekend work when required.
Maintain awareness of critical building systems and infrastructure and appropriately escalate equipment failures, business interruptions, safety concerns, and other significant operational risks.
Support emergency response, incident management, business continuity, and established escalation procedures for facility-related events.
Partner with landlords and property management teams regarding base-building services, maintenance, repairs, access, infrastructure, and other property-related matters.
Partner with Security, IT, EH&S, Project Management, Workplace, and other Sony PlayStation and Cushman & Wakefield teams to coordinate activities and support business objectives.
Support facility projects, renovations, moves, equipment installations, events, and other business initiatives, including planning, vendor coordination, communication, scheduling, and operational readiness.
Participate in the hiring, onboarding, training, coaching, and development of facilities personnel as applicable. Maintain positive staff relationships and support performance management activities.
Ensure vendors and service providers comply with applicable insurance, safety, access, regulatory, and operational requirements.
Maintain familiarity with applicable management agreements, contractual requirements, policies, procedures, and client-specific requirements.
Identify and implement opportunities to improve operational efficiency, service delivery, vendor performance, cost management, and the overall workplace experience.
Perform other facilities management responsibilities as required to support assigned Sony PlayStation locations and business operations.