Facilities Manager

JLL•Austin, TX

5d•Onsite

About The Position

Transform at JLL as a Facilities Manager on a prominent Fortune 500 technology client account! You will work with an integrated facilities management team at our clients headquarters. The Facilities Manager supports end-to-end facilities service delivery across a large, multi-site client portfolio. This role is responsible for day-to-day oversight of integrated facilities services (with emphasis on soft services), ensuring performance aligns to the Management Agreement, Scope of Work, Service Level Agreements (SLAs), and KPIs. The FM will help drive operational excellence, customer satisfaction, risk mitigation, and continuous improvement while supporting account initiatives, projects, and governance rhythms.

Requirements

High School Diploma or equivalent with valid driver's license required
Minimum 3+ years of facilities management and/or vendor management experience (enterprise portfolio experience preferred).
Demonstrated experience managing performance-based service contracts, SLAs, KPIs, and service recovery actions.
Strong vendor management capability including inspection/audit programs, governance cadence, performance reviews, and corrective action tracking; ability to work independently, prioritize effectively, and maintain organized documentation in fast-paced environments.
Excellent written and verbal communication skills with ability to deliver clear updates to client stakeholders and internal leadership; strong customer service orientation with professional approach to managing expectations and handling escalations.
Working knowledge of budgeting, invoice validation, and operating within defined financial controls to support account fiscal responsibility and cost management.
Proficiency with workplace/service management tools including work order platforms, reporting dashboards, Excel/Google Suite, and other systems used to track performance and operational metrics.
Degree preferred or equivalent relevant experience; self-motivated professional with strong ownership mentality, attention to detail, and consistent follow-through on commitments.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Proficiency with computerized maintenance management systems (CMMS) such as Corrigo
Associate / Technical degree or equivalent combination of education and experience

Responsibilities

Lead onsite soft services program (janitorial, waste, pest control, landscaping, workplace services) across assigned buildings and shifts; maintain operational readiness through standardized routines, inspections, and checklists; ensure timely response to service requests and validate completion quality before closeout.
Manage day-to-day performance of service partners ensuring adherence to SOW, SLAs, and safety requirements; conduct documented inspections to validate staffing, consumables, and schedule compliance; establish formal vendor governance cadence including weekly check-ins, monthly performance reviews, and quarterly business reviews.
Drive vendor accountability through documented performance plans and ongoing audits; validate invoices against scope and contractual requirements; partner with internal teams to resolve billing discrepancies and prevent scope creep; maintain vendor documentation including SOPs, staffing rosters, and compliance records.
Implement and audit internal management systems to ensure consistent execution; proactively identify cost savings and value-add opportunities through workload optimization and process standardization; track KPI trends, analyze root causes of performance gaps, and drive sustainable corrective actions.
Support portfolio risk management program including hazard identification and mitigation tracking; ensure compliance with site safety rules and vendor requirements; follow escalation and incident reporting procedures for service disruptions or safety events; participate in after-action reviews and lessons learned.
Deliver high-touch customer service as visible facilities point of contact; proactively manage client expectations through clear communication and transparent status updates; capture feedback from walkthroughs and meetings, ensuring actions are documented, tracked, and closed; build credibility through consistent execution and data-backed reporting.
Provide recurring reporting on service performance, KPIs, exceptions, and corrective actions to client and internal leadership; assist with annual budget planning and forecast support; actively support teamwork and performance excellence across onsite teams; promote culture of safety, service, responsiveness, and continuous improvement.