Facilities Manager

JLL•Houston, TX

37d•Onsite

About The Position

The Facilities Manager (FM) is the primary point of contact responsible for end-to-end management of a highly sensitive, mission-critical corporate environment. The FM guarantees 24/7 operational resilience of essential infrastructure—enabling business continuity in environments where security, compliance, and confidentiality are paramount. This leader demonstrates advanced financial acumen, proactive stakeholder engagement, and exceptional operational control, with a strong focus on safety leadership, regulatory compliance, superior janitorial standards, and tactical oversight of on-site food service delivery. The FM cultivates a robust culture of trust, responsiveness, and continuous improvement, enabling success for all stakeholders in the most demanding corporate settings.

Requirements

Bachelor’s degree in Facilities Management, Engineering, or a closely related technical discipline, or substantial facilities experience in highly regulated, sensitive corporate environments (e.g., trading, financial institutions, biotech, secure headquarters).
Minimum 8 years’ experience in facilities or operations management within mission-critical, high-security, or regulated environments.
Demonstrated skills in vendor, financial, risk, and compliance management, proven ability in operational excellence.
Familiarity with electronic security, building management, advanced CMMS, and executive-level communications.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience with janitorial, food service operations, and compliance in secure or sensitive sites is preferred.

Responsibilities

Oversee 24/7 operations and maintenance for mission-critical areas, ensuring zero downtime across power, HVAC, life safety, environmental controls, and security/perimeter systems.
Establish and enforce a safety-first culture, implementing robust health, safety, security, and environmental (HSSE) protocols, direct site-specific risk assessments, incident escalation, and root cause analysis for continuous improvement.
Manage drills, emergency preparedness initiatives, and ensure all staff and vendors meet stringent security and safety requirements for sensitive workspaces.
Oversight to ensure janitorial service partners to maintain exceptional workplace hygiene across offices, meeting rooms, secure zones, technical areas, and common spaces; ensure protocols meet or exceed regulatory and client standards.
Regularly audit cleaning performance, hygiene supplies, and sanitation logs; implement rapid corrective actions and drive continuous improvement for employee health and client assurance.
Oversee strict waste management, recycling, and disposal programs in compliance with local and corporate requirements, emphasizing security and environmental stewardship.
Provide daily tactical oversight of on-site food services, collaborating with regional account subject matter expert to guarantee food safety, health code compliance, and quality service delivery.
Monitor vendor adherence to service level agreements; audit food safety, cleanliness, and menu standards; act promptly to resolve gaps and respond to employee/client feedback.
Develop, manage, and report on facility operations budgets, capital expenditure plans, and vendor contracts, maintaining transparency with client-approved objectives.
Lead monthly/quarterly financial reviews, analyzing variances, implementing savings initiatives, and forecasting operational needs for long-term assets and contracts.
Champion innovative solutions to optimize service delivery, sustainability, incident prevention, and business continuity.
Track applicable technology, process, and regulatory trends; proactively lead compliance reviews and implement new standards as regulations or client requirements evolve.
Recruit, lead, and coach a multi-disciplinary team of technical, janitorial, administrative, and vendor personnel—creating a high-performance culture centered on accountability, precision, trust, and service.
Ensure continuous professional development, up-to-date certifications, and role-specific training for all staff and service providers in a highly sensitive context.
Ensure full compliance with all industry, client, and statutory requirements; rigorously document operations, incidents, and corrective actions according to policy and best practice.
Lead regular risk assessments, audit readiness exercises, and proactive remediation—protecting sensitive spaces, data, and occupant safety at all times.
Serve as the primary, confidential interface for all client facility matters; expertly nurture collaborative relationships across all levels, from security teams to executive leadership, fostering transparency, discretion, and trust.
Lead with anticipation—routinely engage client stakeholders, solicit and act on their feedback, and tailor facility strategies to align with evolving needs in the sensitive/corporate environment.
Stay ahead of business and risk trends by proposing innovative, forward-looking solutions for operational continuity, incident avoidance, and workplace enhancement—delivering reliable value and peace of mind.
Deliver timely, precise, and actionable reports and presentations on operational metrics, financials, risk profiles, and performance improvements.
Communicate safety, security, and operational risks candidly, outlining impacts, remediation, and business continuity measures with professionalism.
Manage quarterly business reviews and ad hoc communications with reliability and polish—reinforcing JLL’s standing as a trusted, accountable, and confidential facilities management partner in the corporate sector.