Facilities Manager - Scalable FM

JLL

5d•Remote

About The Position

The Facility Manager serves as the primary interface between our clients, account teams, and service providers to ensure superior delivery of facilities services. You will resolve issues and conflicts quickly and efficiently while maintaining the highest degree of customer service. This role requires strong organizational skills, the ability to prioritize multiple tasks, effective management through stressful situations, and development of lasting customer relationships. Your responsibilities include liaising with contractors, coordinating maintenance and operations, supporting effective delivery of contracted services, and managing occupancy services and administration. NOTE: While this role is virtual, location must be in Canada.

Requirements

Minimum 5 years of facilities or property management experience in corporate environment, third party service provider, or consulting capacity
Solid knowledge of building mechanical and electrical systems (MEP)
Strong financial management and budgeting skills with ability to assist with budgetary requests, analysis, and reporting
Experience using CMMS systems and reporting tools
Proficient in MS Office with strong written, verbal, and interpersonal communication skills
Demonstrated intermediate to advanced written communication skills (spelling, grammar, punctuation)
Knowledge of customer service principles and practices with strong customer focus
Ability to work independently with minimal supervision and prioritize multiple projects efficiently
Proven ability to manage through stressful situations and maintain composure under pressure

Nice To Haves

Bachelor's or Associate's Degree or equivalent work experience
Relevant training in Material Handling Equipment (MHE), Controls Systems, Powered Industrial Trucks (PIT), and general building operations
Retail facilities management experience
Experience working with internal groups (Sourcing Team, Accounts Team, Category Management, Billing) to resolve challenges and identify opportunities
Ability to quickly learn and adapt to company-required software systems

Responsibilities

Act as the single point of contact for daily FM services across single or multiple sites, coordinating delivery of maintenance and repair services for assigned Customer facilities
Matrix-manage technical, administrative, and delivery staff with overall responsibility for performance of all resources deployed within FM scope
Collaborate with provider management to define scope and coordinate supplier walk-throughs for new opportunities
Monitor SLAs across all assigned facilities to identify potential challenges or necessary corrective actions, applying industry best practices
Manage corrective and reactive work orders from initiation to completion, maintaining communication with Customer landlords, managed contracts, contractors, and site personnel
Develop strong Customer relationships with key representatives, supporting facility management goals and objectives through effective communication and SLA reporting
Track hours and obtain approval for Not-To-Exceed (NTE) work, providing oversight of Customer invoices to ensure proper management and approval
Conduct quarterly account reviews and seek continuous improvement in processes, systems, and overall customer satisfaction
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations with minimal disruption to client environment
Compile and analyze estimates to ensure accuracy and cost effectiveness for all bids, establishing extra revenue goals to meet budget targets
Participate in after-hours call rotation for dispatching and following up on emergencies