Facilities Manager - Housekeeping & Transportation

Erickson Senior Living • Naples, FL

1d • Onsite

About The Position

We are hiring a Facilities Manager for our award-winning, gated retirement community. The Facilities Manager is responsible for overseeing the day-to-day functions of the housekeeping and transportation departments. This role involves developing, tracking, and analyzing quality control measures to ensure efficient and high-quality service delivery in both departments. The manager will also conduct facility surveys, ensure compliance with safety regulations, and manage staff performance and development.

Requirements

• High School diploma or GED required
• Must be at least 21 years of age to drive a Company vehicle.
• All required licenses and certifications must be maintained as a condition of employment.

Nice To Haves

• College degree preferred.
• Professional Security Certification such as CPP, PSP, or CHPA (preferred)
• A current and valid state’s driver license is required

Responsibilities

• Oversee the day-to-day functions of the housekeeping and transportation departments.
• Develop, track, and analyze quality control measures and data for supervised departments.
• Lead periodic surveys and audits of facilities and grounds to ensure compliance with safety-related legal requirements.
• Ensure the clean, sanitary, and presentable appearance of buildings within the community.
• Prepare daily assignments and schedules for housekeeping staff, including routine duties and special areas.
• Tour the facility to observe housekeeping staff, ensure instructions and safety rules are followed, and inspect premises for trash/garbage removal compliance.
• Teach staff new equipment and cleaning methods for efficient and economical maintenance.
• Train new employees, assign tasks, and supervise until fully trained.
• Coach and counsel housekeeping staff, and perform performance appraisals.
• Maintain an inventory of housekeeping supplies, materials, and equipment, and prepare requisitions for replacement inventory.
• Inspect equipment and furnishings and prepare work orders for maintenance.
• Keep records/audits of cycle cleaning and common areas on a weekly, monthly, semi-monthly, or annual basis.
• Investigate and resolve housekeeping-related complaints.
• Manage the housekeeping functions of assigned personnel.
• Oversee the scheduling of work assignments for housekeeping.
• Review and resolve complaints from residents, departments, and staff.
• Provide disciplinary steps related to problems with all staff, up to and including termination.
• Manage the solid waste and recyclable program.
• Ensure timely evaluations and job training for all staff.
• Manage the oversight of the entire community’s set-ups and arrangements for all events.
• Oversee the internal pest control program for internal community spaces on an ongoing basis.
• Coordinate succession planning and career development initiatives for all members of the departments supervised.
• Maintain inventory and order supplies and equipment necessary to maintain the cleanliness of all facilities.
• Routinely conduct quality control inspections for the entire facility to determine housekeeping needs and deficiencies.
• Ensure all new drivers are trained in operational and safe driving procedures.
• Develop and maintain current pricing policies for routine and customized trips.
• Establish driver schedules for "Off Hours" operation.
• Schedule customized trips upon request.
• Arrange campus-wide fleet rotation for preventive and corrective maintenance.
• Responsible for obtaining pricing and the purchase of new vehicles and carts campus-wide.
• Oversee the Transportation Department’s dispatching operation.
• Evaluate road conditions during inclement weather and decide when to modify/cancel operations or routes.
• Responsible for the necessary billing of trips.
• Develop and maintain the operational budget for the department.
• Resolve resident customer complaints regarding private sedan and shuttle service.

Benefits

• Competitive benefits packages including medical, dental, vision, and PTO
• 401k for all employees 18 and over. Company contribution up to 3% once eligible.
• Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
• Gated community with 24/7 security.
• Free onsite parking at all of our communities and corporate offices.
• A culture of diversity and inclusion, which builds on our values, vision, and mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED