Facilities Manager

Apple

13d•Onsite

About The Position

In Places RE&D, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple's corporate and retail workplaces and workplace services. We develop and manage Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world. As a Facilities Manager for Apple's retail stores across DACH, you will be instrumental in ensuring they operate as outstanding spaces, consistently delivering high-quality environments for our customers and teams. This role requires a proactive leader with a proven track record in facilities management, capable of overseeing all aspects of store maintenance, operations, and strategic improvements across a dynamic retail portfolio. You will drive operational excellence, manage budgets, lead vendor relationships, and collaborate cross-functionally to uphold Apple's high standards of quality and design.

Requirements

Extensive experience in facilities management, with a demonstrated focus on delivering and/or maintaining outstanding retail stores or workplaces.
Significant expertise in the upkeep and function of buildings, including complex building systems (e.g., electrical, mechanical, plumbing, controls, fire-alarm).
Expertise in the planning, scheduling, budgeting, resourcing, and execution of a wide range of technical services (e.g., cleaning, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call-center services).
Proven ability to collaborate with internal and external stakeholders to create and closely monitor comprehensive Preventative Maintenance plans.
Experience building and maintaining strong relationships with facility operation teams, utility companies, government agencies, architectural & design firms, and general contracting firms.
Proven communication and supervisory skills, with experience working effectively across various levels of an organization.
Ability to professionally and positively support internal stakeholders and resolve service related inquiries.
Ability to balance operational risk and investment trade-offs, consistently seeking the highest quality and design at the best value.
Highly organised and detail-oriented, with proven ability to manage administrative tasks, documentation, and reporting accurately and efficiently.
Ability to travel extensively within DACH and to other locations as needed, including overnight stays.
Bachelor’s Engineering degree in Mechanical, Electrical, Industrial, or Construction Management, or equivalent practical experience.

Responsibilities

Oversee all facilities services for Apple retail stores throughout DACH, with the role capable of expanding to other retail regions and non-retail sites as required.
Diagnose, handle, and resolve maintenance issues quickly and efficiently, including prioritizing and assigning repairs.
Coordinate effective responses to emergency situations that may impact store operations.
Conduct routinely scheduled, structured site visits to each assigned store location to identify and address facility issues, perform comprehensive service reviews, and oversee major work.
Collaborate with and directly manage a diverse range of vendors, suppliers, general contractors, consultants, and maintenance service providers.
Ensure successful delivery of contracted maintenance services, managing performance through work order systems, regular check-ins, store tours, and fiscal evaluations.
Lead competitive bidding processes and assist in the negotiation of Statements of Work (SOWs), CPSAs, and project-specific contracts.
Responsible for Opex and Capex budget creation, management, and forecasting for the respective Geo, utilizing tools such as Service Channel.
Lead facilities support employees and contractors, ensuring timely and cost-effective delivery of operations services.
Drive functional and operational excellence across all projects and programs by providing consistent feedback to cross-functional teams, including Real Estate, Design, Innovation, Standards, Merchandising, Direct Sourcing, Security, IS&T, and RDDM design teams, to improve building functionality and material selection.
Support store acceptance and turnover of various projects and programs through oversight of commissioning agents and contractors.
Deliver comprehensive facilities reports, conduct audits, and oversee the daily operational administration of work orders.