Facilities Manager

Hollywood Casino Aurora • Aurora, IL

23h • Onsite

About The Position

The Facilities Manager is responsible for overseeing the daily operations of the Facilities department, ensuring the safe, efficient, and reliable maintenance of all building systems including HVAC, electrical, plumbing, and water distribution. This role leads a team of technicians and coordinates with internal partners and external vendors to maintain a clean, functional, and guest-ready environment.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree in Engineering, Facilities Management, or a related field preferred; equivalent combination of education and 3–7 years of relevant facilities or maintenance experience will be considered.
• Prior supervisory or team leadership experience required.
• Working knowledge of building systems, including HVAC, electrical, plumbing, and general maintenance trades; familiarity with generators, fire/life safety systems, and basic building infrastructure required.
• Ability to coordinate and oversee maintenance activities, vendors, and small projects while ensuring quality and efficiency.
• Strong communication skills with the ability to: write basic reports, procedures, and work summaries and communicate effectively with team members, leadership, vendors, and guests
• Proficiency in Microsoft Office (Excel, Word, Outlook) for scheduling, reporting, and communication.
• Basic math skills required, including the ability to: work with percentages, ratios, and measurements and Interpret simple data, reports, and charts
• Ability to read and interpret plans, manuals, and technical documents related to building systems and equipment.
• Strong organizational skills with the ability to prioritize multiple tasks and respond to changing operational needs.
• Demonstrated ability to problem-solve and make sound decisions in a fast-paced environment.
• Ability to interact professionally with employees, vendors, and guests, and handle issues in a calm, solution-oriented manner.
• Working knowledge of safety practices and regulations, including standards set by the Occupational Safety and Health Administration, with a commitment to maintaining a safe work environment.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Nice To Haves

• Trade certification or license is a plus, but not required.

Responsibilities

• Supervise and support Facilities team members in the installation, maintenance, and repair of building systems and equipment.
• Assist in executing departmental operational goals and support performance targets, including cost control and service standards.
• Develop and manage team schedules to ensure proper coverage, efficient labor utilization, and alignment with business needs.
• Monitor departmental expenses and support adherence to budget guidelines; escalate concerns or variances to senior leadership.
• Conduct routine property inspections to ensure cleanliness, safety, and operational readiness; coordinate timely resolution of issues.
• Plan and schedule preventive maintenance, repairs, and equipment installations to minimize downtime and disruptions.
• Coordinate with approved vendors for maintenance, repairs, and small-scale projects, ensuring quality work and cost efficiency.
• Support and maintain preventive maintenance programs in partnership with the Facilities team.
• Oversee sanitation standards and processes, including pest control and environmental safety practices.
• Assist in managing facility-related projects by coordinating with contractors, vendors, and internal stakeholders.
• Review completed work to ensure it meets quality standards and specifications.
• Oversee landscaping and exterior maintenance activities as needed.
• Support compliance with safety regulations, including Occupational Safety and Health Administration standards, and promote a safe work environment.
• Promote and model strong customer service standards, ensuring team members deliver a positive guest experience.
• Communicate regularly with leadership regarding operational issues, maintenance needs, and improvement opportunities.
• Ensure compliance with all applicable regulations, policies, and procedures within the scope of the role.
• Maintain confidentiality of all departmental and company information.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager