Facilities Manager

Hollywood Casino Aurora • Aurora, IL

1d • $80,000 - $100,000

About The Position

The Facilities Manager oversees the daily operations of the Facilities department and ensures the safe, efficient, and reliable maintenance of building systems, including HVAC, electrical, plumbing, and water distribution. The role leads technicians and coordinates with internal partners and external vendors to maintain a clean, functional, and guest-ready environment.

The manager supports departmental operational goals, cost control, service standards, scheduling, budget adherence, inspections, preventive maintenance, repairs, equipment installations, sanitation, pest control, environmental safety, landscaping, and facility-related projects. The position also promotes customer service, communicates operational needs and improvement opportunities to leadership, and ensures compliance with applicable regulations, policies, and procedures while maintaining confidentiality.

This role has supervisory responsibilities, including staff development and training, recognition, performance evaluation and feedback, staffing recommendations, hiring and scheduling input, workflow direction, coaching, counseling, and discipline. The role requires the ability to qualify for required licenses and permits, as well as a valid driver’s license and acceptable driving history. The work environment is usually moderate to loud and may involve mechanical parts, occasional fumes or airborne particles, outdoor weather, extreme cold, electrical-shock risk, and secondhand tobacco smoke. Physical duties include standing, handling tools or controls, reaching, communicating, and lifting or moving items up to 50 pounds, along with bending, twisting, stooping, crouching, kneeling, balancing, and working in areas such as confined spaces.

Requirements

• Must be at least 21 years of age.
• Prior supervisory or team leadership experience is required.
• Working knowledge of HVAC, electrical, plumbing, general maintenance trades, generators, fire/life safety systems, and basic building infrastructure.
• Ability to coordinate and oversee maintenance activities, vendors, and small projects while ensuring quality and efficiency.
• Strong communication skills, including the ability to write basic reports, procedures, and work summaries and communicate with team members, leadership, vendors, and guests.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook, for scheduling, reporting, and communication.
• Basic math skills, including working with percentages, ratios, and measurements and interpreting simple data, reports, and charts.
• Ability to read and interpret plans, manuals, and technical documents related to building systems and equipment.
• Strong organizational skills and ability to prioritize multiple tasks and respond to changing operational needs.
• Problem-solving skills and sound decision-making ability in a fast-paced environment.
• Ability to interact professionally with employees, vendors, and guests and handle issues calmly and constructively.
• Working knowledge of safety practices and regulations, including Occupational Safety and Health Administration standards, and commitment to maintaining a safe work environment.
• Ability to read and interpret English-language safety rules, operating and maintenance instructions, and procedure manuals, and to communicate verbally in English; written English communication may also be required.
• Ability to apply commonsense understanding to written, oral, or diagrammatic instructions and deal with problems involving several concrete variables in standardized situations.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must possess a valid driver’s license and have an acceptable driving history as determined by the company’s auto insurance carrier.
• Ability to meet the role’s physical demands, including lifting or moving items up to 50 pounds and performing the listed reaching, bending, twisting, stooping, crouching, kneeling, balancing, and confined-space duties.

Nice To Haves

• Bachelor’s degree in Engineering, Facilities Management, or a related field.
• Trade certification or license.

Responsibilities

• Supervise and support Facilities team members in installing, maintaining, and repairing building systems and equipment.
• Assist in executing departmental operational goals and performance targets, including cost control and service standards.
• Develop and manage team schedules to ensure coverage, efficient labor utilization, and alignment with business needs.
• Monitor departmental expenses, support budget adherence, and escalate concerns or variances to senior leadership.
• Conduct routine property inspections for cleanliness, safety, and operational readiness, and coordinate timely resolution of issues.
• Plan and schedule preventive maintenance, repairs, and equipment installations to minimize downtime and disruptions.
• Coordinate approved vendors for maintenance, repairs, and small-scale projects, ensuring quality and cost efficiency.
• Support and maintain preventive maintenance programs in partnership with the Facilities team.
• Oversee sanitation standards and processes, including pest control and environmental safety practices.
• Coordinate facility-related projects with contractors, vendors, and internal stakeholders.
• Review completed work to ensure it meets quality standards and specifications.
• Oversee landscaping and exterior maintenance activities as needed.
• Support compliance with safety regulations, including Occupational Safety and Health Administration standards, and promote a safe work environment.
• Promote and model strong customer service standards to support a positive guest experience.
• Communicate with leadership about operational issues, maintenance needs, and improvement opportunities.
• Ensure compliance with applicable regulations, policies, and procedures, and maintain confidentiality of departmental and company information.
• Lead staff development and training, employee recognition, performance evaluations, feedback, staffing recommendations, scheduling, workflow, coaching, counseling, and discipline.

Benefits

• Wellness programs designed to support financial, physical, and mental well-being.
• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed