Facilities Manager

JLL•New York, NY

12d•Onsite

About The Position

We are seeking an experienced, client-focused Facilities Manager to oversee Class A commercial office operations supporting a premier financial institution in New York City. This individual will be responsible for delivering exceptional workplace experiences while ensuring operational excellence, regulatory compliance, financial performance, and best-in-class service delivery. The ideal candidate has experience managing facilities within investment banking, financial services, or other mission-critical corporate environments where operational reliability, white-glove service, and attention to detail are paramount. This role requires a highly organized leader with strong financial acumen, excellent stakeholder management skills, and the ability to lead multiple vendors and cross-functional teams in a fast-paced environment.

Requirements

Bachelor’s degree in Facilities Management, Engineering, Business, Real Estate, or related field or the equivalent of 8–10+ years of Facilities Management experience
Experience supporting financial institutions, investment banks, hedge funds, law firms, or other high-profile corporate environments strongly preferred
Experience managing Class A commercial office buildings
Strong understanding of building operations and engineering systems
Proven experience managing operating budgets and financial reporting
Experience managing capital improvement projects
Strong knowledge of preventive maintenance programs
Demonstrated success managing multiple vendors and service contracts
Experience working within highly regulated and compliance-driven environments
Excellent verbal and written communication skills
Strong organizational and project management skills
Proficiency with Microsoft Office Suite, CMMS platforms, and financial management systems

Nice To Haves

NYC commercial real estate experience
Experience supporting trading floors or mission-critical facilities
IFMA, BOMI, FMP, CFM, or RPA designation
OSHA 30 certification
Knowledge of NYC Local Laws and building compliance requirements
Experience with IWMS/CMMS platforms

Responsibilities

Manage the day-to-day operations of a Class A commercial office building.
Ensure the building operates safely, efficiently, and in accordance with client expectations and contractual obligations.
Oversee preventive maintenance programs and ensure completion of corrective maintenance activities.
Partner with ENG team to assist with managing systems including HVAC, electrical, plumbing, life safety, vertical transportation, lighting, and critical infrastructure.
Coordinate after-hours work, user requests, shutdowns, emergency management and business continuity planning.
Support operational readiness for executive events, client meetings, and high-profile functions.
Manage operating budgets, forecasts, accruals, and variance reporting.
Review and approve invoices while ensuring compliance with procurement policies.
Identify opportunities for cost savings, operational efficiencies, and process improvements.
Prepare business cases and ROI analyses for capital improvements and operational initiatives.
Track capital projects and operating expenses to ensure financial targets are achieved.
Partner with sourcing and procurement teams during RFPs and contract negotiations.
Ensure compliance with all federal, state, and local regulations including NYC-specific requirements.
Manage vendor compliance documentation, insurance requirements, permits, and safety certifications.
Coordinate regulatory inspections and corrective actions.
Maintain compliance with OSHA, FDNY, DOB, EPA, ADA, Local Laws, and corporate EHS programs.
Support emergency preparedness, business continuity, life safety drills, and incident management.
Maintain audit-ready documentation and operational records.
Serve as the primary point of contact for client stakeholders.
Build trusted relationships through proactive communication and exceptional service delivery.
Provide executive-level reporting on operational performance, KPIs, financials, projects, and risks.
Anticipate client needs and recommend innovative workplace solutions.
Ensure a hospitality-driven workplace experience that exceeds client expectations.
Lead and manage multiple integrated service providers including, but not limited to: Janitorial Landscaping Pest Control Vertical Transportation Fire Life Safety Specialty Contractors
Conduct regular vendor performance reviews and KPI assessments.
Ensure all vendors meet contractual service levels and safety expectations.
Lead and develop facilities personnel and vendor teams.
Foster a culture of accountability, collaboration, continuous improvement, and customer service.
Coach team members through performance management and professional development.
Promote operational excellence through standardization and best practices.
Champion a hospitality-first mindset across all facility operations.
Ensure executive spaces, conference centers, pantries, common areas, and amenity spaces consistently reflect the highest standards.
Coordinate workplace services to support an exceptional employee and visitor experience.
Partner with Workplace Experience, Events, Security, Engineering, and Food Services teams to deliver seamless operations.