Facilities Manager

SACRAMENTO NATURAL FOODS CO-OP•Sacramento, CA

4d•Onsite

About The Position

The Facilities Manager develops, oversees, audits, and manages store facilities to support efficient operations and fosters a healthy, efficient, and positive work environment. The role is responsible for managing systems, equipment performance, and maintenance programs to ensure reliability, functionality, and cost-effectiveness across all store operations. This includes overseeing facility projects, vendor relations, and managing a maintenance and custodial team to ensure a clean and welcoming environment for all. The position upholds the Co-op’s standards for effectively developing and supporting their team, implementing efficient systems, and demonstrating outstanding leadership and performance management in a way that reflects the values of the Co-op and its cooperative identity.

Requirements

3 years of experience in customer service within a retail setting.
3+ years in a supervisory or managerial role.
3-5 years of experience in facilities maintenance, building operations, and construction/project oversight
Experience managing vendors, contractors, and service agreements
Working knowledge of building systems, including HVAC, refrigeration, plumbing, electrical, and lighting systems.
Preventive maintenance programs and equipment lifecycle management.
Experience in leading teams.
Previous experience in creating and developing effective procedural standards.
Understand complex instructions, emails, and memos.
Communicate effectively and respectfully with staff and customers, both orally and in writing.
Able to communicate effectively and respectfully with individuals from diverse backgrounds.
Effectively communicate information in one-on-one and small group settings to customers and colleagues.
Add and subtract two-digit numbers and multiply and divide by tens and hundreds mentally.
Perform these calculations using U.S. currency, weight, volume, and distance units.
Use common sense to follow detailed written or spoken instructions.
Handle problems that involve a few specific variables in standardized situations.
Able to prioritize work tasks, multitask, and stay focused.
Capable of developing, executing, and refining procedures.
Knowledge of MS Word, Excel, and email software.
High school diploma or equivalent certification (GED).
Obtains and maintains adult CPR certification.

Nice To Haves

Bilingual or multilingual skills.
Understanding finances related to sales departments (margin, labor, sales per labor hour).
Experience in writing and creating department schedules.
Experience in handling labor contracts.
Interest in learning about or experience working with natural food retailers and/or cooperatives.

Responsibilities

Ensures the Facilities and Maintenance department operates effectively and efficiently; facilitates day-to-day operations and guarantees that performance standards are met, with employees consistently working toward their ideal and peak performance.
Leads a maintenance and custodial team to ensure a clean and inviting environment for everyone, regardless of background, in accordance with standards.
Stay current as a forklift and narrow aisle lift trainer, and Serv-Safe while managing renewal processes for other employees in compliance with standards.
Serves as a point of contact for third-party providers and businesses to effectively maintain facilities.
Processes invoices and negotiates competitive rates and services from third-party providers as needed.
Meets and exceeds our customers’ expectations for service and provides a welcoming environment for all people and diverse backgrounds, in accordance with the Co-op’s customer service standards.
Model, provide, and ensure customers receive prompt, safe, healthy, friendly, and courteous service in a professional manner that highlights our cooperative advantage.
Maintain a calm and friendly attitude with all customers and in every situation.
Monitor overall store conditions to ensure cleanliness, functionality, and the ability to meet operational needs and goals.
Addresses daily attendance issues according to procedure and reallocates labor as needed to meet the operating needs of the entire Co-op.
Creates, develops, communicates, implements, audits, and evaluates operating standards and procedures, making adjustments as needed.
Create training and development opportunities that enhance their skills, knowledge, and abilities.
Knows and adheres to all aspects of the Employee Handbook, current policies and procedures, safety program and collective bargaining agreements (CBA).
Establish clear expectations for direct reports and support to ensure expectations are exceeded.
Delegate and assign tasks for department personnel as needed and ensure tasks are completed.
Maintain prompt and clear communication with the Assistant Store Manager and Store Manager regarding problems, concerns, opportunities, recognition, and other important matters.
Supervise personnel work performance and conduct, and support the Co-op’s performance management practices as needed, following Co-op policies, procedures, labor regulations, and legal guidelines.
Demonstrate behaviors that align with the Co-op's values through supportive and participatory leadership, fostering cooperation, team building, and motivating employees to reach goals.
Organizes and leads regular team meetings.
Monitor and assist in ensuring that staff are properly dressed, including aprons and nametag, and are mentally and physically ready for their work shift upon arrival.
Help design and deliver training sessions for employees that improve and expand their skills, knowledge, and abilities. Ensure new hires receive proper and effective training.
Note absences, tardiness, shift changes, and other variances or patterns according to procedure. Reallocate labor as needed to meet operating needs.
Follow recruitment policies by screening and interviewing candidates according to established procedures.
Supports Sacramento Natural Foods Co-op’s marketing and outreach efforts and assists with marketing, outreach, and event activities as needed.
Model communication with staff that is timely, clear, direct, and respectful.
Demonstrate leadership behaviors to motivate staff and foster teamwork.
Treat staff fairly, equally, consistently, and with respect.
Conduct reviews with department staff to discuss job performance and develop action plans that address areas for improvement and areas of continued high performance.
Perform storewide cleaning and other projects as needed.
Attend meetings and events as needed.
Ensure that equipment repair and maintenance are communicated to the appropriate personnel and make adjustments until the equipment has been improved.
Maintain working knowledge of and the ability to perform all duties of direct reports.
Show support for cooperative values and principles every day.
Compile information and contribute to reports as needed.
Perform other duties and work in different departments as assigned. Supports other management functions as needed.
Knowledgeable about all core responsibilities of operational employees at Sacramento Natural Foods Co-op.
Must be available to work hours based on the needs of the business and their department.