Facilities Manager (NYC Metro based role)
About The Position
The Facilities Manager is responsible for supporting the maintenance, repair coordination, functionality, and overall physical condition of approximately 5-8 Magnolia Bakery locations within the New York City market. This role serves as a key operational support partner to bakery management teams by helping ensure all locations remain safe, clean, functional, and aligned with brand standards. The ideal candidate is organized, responsive, detail-oriented, and experienced in restaurant, retail, hospitality, or foodservice facilities coordination. This individual will manage facilities service requests, coordinate vendors, support repair projects, and help maintain efficient day-to-day bakery operations across multiple locations.
Requirements
- 1-3 years of facilities coordination, maintenance support, or restaurant/hospitality operations experience.
- Strong organizational, communication, and follow-up skills.
- Ability to manage multiple priorities and respond effectively in a fast-paced environment.
- Valid driver’s license and willingness to travel regularly between bakery locations.
Nice To Haves
- Experience coordinating vendors and managing service requests across multiple locations preferred.
- Familiarity with commercial kitchen or bakery environments is a plus.
- Experience using facilities management systems such as ResQ or similar platforms preferred.
- Basic understanding of restaurant or bakery equipment maintenance preferred.
Responsibilities
- Manage day-to-day facilities repair and maintenance requests through the ResQ platform.
- Prioritize, dispatch, track, and follow up on maintenance tickets across assigned bakery locations.
- Coordinate vendor scheduling and repair follow-up to ensure timely issue resolution.
- Perform regular site visits to assess facility conditions and identify maintenance needs.
- Support preventative maintenance scheduling for bakery equipment, HVAC systems, refrigeration, plumbing, and general facility upkeep.
- Escalate major repair concerns or recurring maintenance issues to operations leadership as needed.
- Coordinate service vendors, contractors, and maintenance providers across assigned locations.
- Assist in ensuring vendors meet expectations related to timeliness, communication, and completion quality.
- Review completed work orders and service documentation for accuracy.
- Support invoice tracking and maintenance record organization.
- Maintain strong working relationships with approved vendors and service providers.
- Serve as a facilities support partner for bakery management teams.
- Assist with troubleshooting and coordination of equipment service needs.
- Support bakery teams during repair visits, maintenance work, and equipment servicing.
- Communicate repair timelines, updates, and operational impacts to bakery leadership teams.
- Assist with emergency maintenance coordination when necessary.
- Support facilities and construction teams during bakery repair projects, refresh initiatives, and equipment installations.
- Coordinate project scheduling with bakery operations teams to minimize disruption to business.
- Assist with vendor access, communication, and project follow-up during facilities work.
- Support new bakery opening preparation and facilities readiness as needed.
Benefits
- Medical, Dental, Vision
- 401k plan
- Life Insurance
- Vacation & Sick Time
- Employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
